White label support
We deliver world class support, personalized for your company, delivered under your company name.
100% white labeled support by web hosting experts
Bobcares manages the support environment of 250+ service providers in over 30 countries around the world. We help our customers maintain a 24/7 high-quality, award winning responsive support desk that provides quick resolution to issues that range from a simple password reset to complex server restores.
Help desk support
Our experts answer tech support requests from your customers from your help desk (or email ID). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.
We help you configure your phone system so that all support calls are routed to our support team in Phoenix, AZ. We answer support calls with your customized greeting, and function as your own suppor staff.
Live chat support
We act as your live chat support agents, and answer tech support requests 24/7. Our team handles all popular software like Zopim, Olark, LiveChatInc, and more.
Our experts monitor your servers 24/7 and quickly fix uptime, security or performance issues. We audit and maintain your servers so that you get the best performance and uptime for your server or VPS.
How it works
We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in help desk, live chat and phone support is customized to reflect your company name, not ours.
Linux or *nix
- Redhat / CentOS / Fedora
- Debian / Ubuntu
- Cloud Linux
- Server 2008 / 2012 / 2016 / 2019
- Office 365
- Galera / NDB
- Proxmox / LXC
- Virtuozzo / Parallels Cloud
- oVirt / RHEV
- Direct Admin
- ISP system
- ..and more
- ..and more
Billing / Ticketing
- ..and more
Our customers our work
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.
If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!
We know web hosting
Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.
We champion small business
Bobcares started in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.
We are trusted
We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.
Start your support today
Talk to our support specialist. We’ll build you a custom support plan.