We are in the people business. We work every day to bring a smile to the faces of online service users, and to help service providers such as Web hosts and SaaS providers compete in the world market.
100% white label tech support & server management
Our team manages the support desk of 250+ online service providers from over 30 countries around the world. We help our customers maintain a 24/7 responsive support desk, and deliver uninterrupted, fast services via 24/7 monitoring & proactive server maintenance. Our services include:
- 24/7 server monitoring & rescue
- Periodic updates & patching
- Audit, hardening & optimization
- Backups & disaster recovery
- End-user help desk support
- End-user live chat support
- All american phone support
- Support / Server consultation
- On-demand server administration
- Emergency support
- Website / App fixes
- Server infrastructure design & setup
We support all online service providers
If your customers access your products or services over the internet, we can help you.
Web hosting companies
Web hosts, ISPs, Resellers, and more
We help web hosting providers keep their servers super stable and maintain a 24/7 help desk to resolve common issues such as mail errors, website fixes, domain registration and more. Our customer base includes:
- Web designers
- Digital marketers
- Domain registrars
- WordPress / Magento hosts
Software As A Service / App hosting companies
We help hosted application providers with app performance management, 24/7 server alert resolution, DevOps, server updates, standards compliance, security audits and more. Our customers include:
- Business analytics companies
- Hosted mass market apps
- Medical industry apps
Privacy, Encryption & Anonymity services
We help Virtual Private Network providers maintain a secure server infrastructure with 24/7 monitoring, alert resolution, VPN optimization, resource scaling, and more. Our services cover:
- Business class encryption providers
- Anonymity & privacy providers
Linux or *nix
- Redhat / CentOS / Fedora
- Debian / Ubuntu
- Cloud Linux
- Server 2008 / 2012 / 2016
- Office 365
- Galera / NDB
- Proxmox / LXC
- Virtuozzo / Parallels Cloud
- oVirt / RHEV
- Direct Admin
- ISP system
- ..and more
- ..and more
Billing / Ticketing
- ..and more
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
Our customers our work
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.
If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!