5 reasons why Bobcares is the right choice for ISP Support
The Bobcares Difference
Support by Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 19+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
ISO 27001 certified information security
We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Market leader for 19+ years
Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 9001 certified support quality
We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: ISPs who want to deliver prompt technical support 24/7. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Billing & account management support
Cable / Fiber connection first line support
Dedicated quality assurance team
VM/Web hosting specialization
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
How we help
We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us:
Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your clients will always receive fast and friendly support.
We maintain 24/7 web hosting support channels over phone, help desk and live chat. Your customers will get quick support 24/7 over any channel they choose.
Web hosting tech support
When your customers need help with configuring or troubleshooting their hosted services, our support engineers will come to their help within minutes.
Maintaining server performance
We prevent customer complaints by proactively monitoring your server health. We fix abusive processes, slow services, and more to keep your server blazing fast.
We’ll patch your servers as soon as new vulnerabilities are disclosed, and we periodically audit the server security to reinforce server defenses.
If your server or services crash for some reason (DB error, hardware error, etc.), we’ll quickly get on the case and bring the server back online.
Cable / Fiber connection support
We will take care of the first line support for cable or fiber connection issues. For issues that can’t be solved through SOPs (eg. modem reset), we will work with your on-site team.
Billing / Accounts administration
We have a dedicated billing team who can take care of all your routine accounting and billing issues such as signup, upgrade, renewal or cancellation.
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
Our customers our work
We go the extra mile to make our customers not just happy, but delighted with our service.
As reviewed in TrustPilot on 4th Feb 2020.
Bobcares responded to my ticket within 15-30 minutes. Engineers are very knowledgable and it seems they already have SOP on every case. There is written NDA in the beginning of services so that gives better assurance on confidentiality.
As reviewed in Google on Feb 27th 2020.
Bobcares is amazing. I operate a small website hosting company for small businesses and associations that are looking for reliable service and I couldn’t provide it without Bobcares! Their response time is almost immediate and they are so thorough!
It is a pleasure working with them and at a small fraction of the cost of a full-time IT department it allows me to keep my costs low to my customers!
As reviewed in Google on Oct 11th 2019.
I’ve been using Bobcares for nearly 3 years and they have been fantastic, couldn’t recommend them enough.