*With Unlimited Support, we will take care of all support requests posted by the first 200 customers. If you need support for additional customers or servers, click here so that we can build a custom quote for you.
Lights are always on at Bobcares. You & your customers will get lightning fast response 24 hours a day, 7 days a week.
Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.
Customized support SLA
Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.
Flexible support coverage
You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.
Single point of contact
An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.
24/7 monitoring & rescue
We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.
Coordination with your DC
If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.
Server updates & patching
We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.
Security audits & hardening
We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.
Server performance tuning
We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.
White label support
We greet your customers with your company name and use your help desk system, live chat system, and phone number so that we maintain 100% transparency.
If your prospective customers need help understanding your service features, we’ll guide them towards the right package.
How it works
Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.
The Bobcares difference
Support by Engineers, Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Certified by Cloud Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
The best of both worlds
How our team is unrivaled in technical expertise, customer support and communication skills.
Engineering services delivered from Kochi, India
Bobcares Kochi in India is our engineering powerhouse that is formed of over 250 Computer Science Engineering graduates. Each one of our engineers go through a grueling 4 year course in Computer Engineering, a series of competitive exams to be selected into Bobcares, and a further series of training process (where up to 30% fall off), to make it into the support teams. This cream-of-the-crop group of engineers tend to excel in every discipline associated with tech support. This includes technical proficiency, communication skills, customer management and more.
Frontline phone support team located at Phoenix, USA
Bobcares Phoenix center takes care of all our voice support services. Our phone support team is formed of customer care professionals with years of experience in web hosting and associated industries. The team maintains an average resolution time of 5 minutes, and a response time of less than 30 seconds.
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.