wesupport

Award winning

All In One Outsourced Hosting Support

We will take care of your customers & servers while you take care of your business.

Leave your server management and tech support to us, and use that time to focus on the growth and success of your business. We will take care of it all – 24/7 monitoring, maintenance, email support, live chat support & phone support.

*With Unlimited Support, we will take care of all support requests posted by the first 200 customers. If you need support for additional customers or servers, click here so that we can build a custom quote for you.

Support features

Available 24/7

Lights are always on at Bobcares. You & your customers will get lightning fast response 24 hours a day, 7 days a week.

w

Multi-channel support

Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.

Customized support SLA

Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.

Flexible support coverage

You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.

Single point of contact

An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.

24/7 monitoring & rescue

We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.

Coordination with your DC

If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.

Z

Server updates & patching

We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.

Security audits & hardening

We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.

Server performance tuning

We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.

V

White label support

We greet your customers with your company name and use your help desk system, live chat system, and phone number so that we maintain 100% transparency.

Pre-sales support

If your prospective customers need help understanding your service features, we’ll guide them towards the right package.

How it works

Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.

How dedicated support services work

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

bob-outsourced-support-bobcares-difference

Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

Trustpilot Logo
Rated 4.7 / 5 based on 375 reviews.
Google Logo
Rated 4.6 / 5 based on 98 reviews.

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

CHAT WITH US

Our Team

The best of both worlds

How our team is unrivaled in technical expertise, customer support and communication skills.

Engineering services delivered from Kochi, India

Bobcares Kochi in India is our engineering powerhouse that is formed of over 250 Computer Science Engineering graduates. Each one of our engineers go through a grueling 4 year course in Computer Engineering, a series of competitive exams to be selected into Bobcares, and a further series of training process (where up to 30% fall off), to make it into the support teams. This cream-of-the-crop group of engineers tend to excel in every discipline associated with tech support. This includes technical proficiency, communication skills, customer management and more.

Frontline phone support team located at Phoenix, USA

Bobcares Phoenix center takes care of all our voice support services. Our phone support team is formed of customer care professionals with years of experience in web hosting and associated industries. The team maintains an average resolution time of 5 minutes, and a response time of less than 30 seconds.

Frequently asked questions

What is the idea behind the All in one support plan?

The All in one support plan is a unique opportunity for New Hosting companies to pay less when they have fewer clients. As a newbie webhost, you get Technical support for unlimited tickets, Basic Server monitoring and the full support of the Bobcares team behind you while you build your business.
The All in one support plan gives you full 24/7 unlimited service until you reach your 200th account. Once you reach the 200th account, you can choose to upgrade to the Per Server, the Per Ticket or the Sleepwell plans at no additional setup cost.

Can you list the Helpdesk software that Bobcares supports?

We provide support for the following Helpdesk software
– Ubersmith, Cereberus, Kayako, Perldesk,WHMCS-Helpdesk.
If you start support with Bobcares and do not have a Helpdesk software in place, Bobcares Engineers can advise you and set one up for you for $20.

Is the Helpdesk software setup on my server or Bobcares server?

The Helpdesk software would be setup on your server. This gives you complete control on how your customers are serviced. You will need to provide Tech level access to Bobcares engineers so that they can reply to queries. Your Helpdesk will also need to be configured to send us notifications for new and responded issues.

I am interested in using your web hosting support services. I would like to have the ability to see all tickets and responses to tickets. Is this standard with your service?

Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.

How can I get started with Bobcares?

Getting started with us is easy! Simply reach out to our sales team through various channels like chat, email, or phone.

Can I call you? It's easier for me.

We’d love to talk to you. You can call us at 1-800-383-5193 or click here to leave your number and a convenient time to call. Our solutions expert will ring you back.

What is the service availability for Bobcares?

We have a 24/7 experienced support team who are ready to assist with any technical questions or issues your customers may have.

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.