5 reasons why Bobcares is the right choice for Digital Agency Support
The Bobcares Difference
Support by Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 19+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
ISO 27001 certified information security
We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Market leader for 19+ years
Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 9001 certified support quality
We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple authentication errors to complex malware cleanup in infected websites.
Recommended for: Digital marketing agencies who want to deliver prompt technical support 24/7. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
VM / Web hosting tech support
Web application troubleshooting
Domain registration / renewal support
Response and resolution time SLAs
Dedicated quality assurance team
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: VPN infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
How we help
We will manage your VPN server infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:
End-user technical support
We cover all common tech issues such as email errors, IP blocks, and more.
We’ll help you run a 24/7 responsive support over Email, Live Chat & Phone.
If your servers respond slow, or services fail, we’ll bring it back online in minutes.
System updates & patching
We’ll keep your websites, services, and system s/w updated with zero disruption.
Security audit & hardening
We’ll audit your servers periodically and fix system & configuration vulnerabilities.
We’ll monitor and fix corrupt archives, so that you’ll always have a reliable backup.
We’ll work closely with your developers to deliver smooth website release cycles.
We’ll help you deliver customized business class technical support services.
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
Our customers our work
We go the extra mile to make our customers not just happy, but delighted with our service.
As reviewed in TrustPilot on 4th Feb 2020.
Bobcares responded to my ticket within 15-30 minutes. Engineers are very knowledgable and it seems they already have SOP on every case. There is written NDA in the beginning of services so that gives better assurance on confidentiality.
As reviewed in Google on Feb 27th 2020.
Bobcares is amazing. I operate a small website hosting company for small businesses and associations that are looking for reliable service and I couldn’t provide it without Bobcares! Their response time is almost immediate and they are so thorough!
It is a pleasure working with them and at a small fraction of the cost of a full-time IT department it allows me to keep my costs low to my customers!
As reviewed in Google on Oct 11th 2019.
I’ve been using Bobcares for nearly 3 years and they have been fantastic, couldn’t recommend them enough.