VPN Provider Support

The VPN Industry is now reaching the devices of people all over the world who want to protect their privacy online. With large growth, comes new users who are now familiar with the platforms or how to effectively use them and we realize that VPN providers are focusing on encryption, decentralization and large-scale infrastructure deployments. At Bobcares, we are extremely familiar with the technology and are positioned to provide great End User Support to VPN Providers. To know more,

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The Bobcares Difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
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100,000+ servers supported

Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Market leader for 18+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Our services

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple authentication errors to complex IP rotation & routing errors. .sadasd

Recommended for: VPN service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.

Recommended for: VPN infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM / Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

How we help

We will manage your VPN server infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:

End-user technical support

We cover all common tech issues such as auth errors, firewall blocks, and more.

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Multi-channel support

We’ll help you run a 24/7 responsive support over Email, Live Chat & Phone.

Emergency rescue

If your servers respond slow, or services fail, we’ll bring it back online in minutes.

System updates & patching

We’ll keep your auth services, certs, and system s/w updated with zero disruption.

Security audit & hardening

We’ll audit your servers periodically and fix system & config vulnerabilities.

Backup management

We’ll monitor and fix snapshot backups, so that you’ll always have a reliable backup.

DevOps

We’ll work closely with your developers to deliver smooth app release cycles.

Premium support

We’ll help you deliver customized business class privacy & anonymity services.

Supported Platforms

linux outsourced helpdesk support

FreeRadius support

Unrivaled Expertise and Collective Experience Of Over 250 Engineers

Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.

Our customers our work

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

Founder, 1stHostWeb.com

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, GH1 Web Hosting

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Founder, Stop The Hacker

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