CDN Provider Support
CDN providers are faced with large challenges in deploying, managing and enhancing their customers asset needs on a daily basis and we realize the challenges that come with supporting those environments. With over twenty years of experience supporting Infrastructure Providers, we are perfectly fit to provide your Outsourced Support. For more information,
The Bobcares Difference
Support by Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
ISO 27001 certified information security
We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Market leader for 18+ years
Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 9001 certified support quality
We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix edge network issues such as sync errors, edge location migrations, logging errors, and more.
Recommended for: CDN providers who want to deliver prompt technical support 24/7. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Edge network issue support
Public cloud technology support
VM/Web hosting specialization
Dedicated quality assurance team
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
How we help
We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us:
Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your clients will always receive fast and friendly support.
We maintain 24/7 web hosting support channels over phone, help desk and live chat. Your customers will get quick support 24/7 over any channel they choose.
Edge network tech support
We will take care of the first line support for the edge network. This includes sync errors, setting up logging, edge server migrations, and more.
Fixing latency issues
We prevent customer complaints by proactively monitoring your server health. We fix resource congestion, slow services, and more to keep your service blazing fast.
We’ll patch your servers as soon as new vulnerabilities are disclosed, and we periodically audit the server security to reinforce server defenses.
If your server or services crash for some reason (DB error, hardware error, etc.), we’ll quickly get on the case and bring the VM / server back online.
Web hosting tech support
If your customers need help with configuring or troubleshooting their hosted services, our support engineers will come to their help within minutes.
Streaming media support
We will keep an eye on the latency metrics for the streaming servers and help you optimize the traffic and media quality to prevent bottlenecks.
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.
If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!