wesupport

CDN Provider Support

CDN providers are faced with large challenges in deploying, managing and enhancing their customers asset needs on a daily basis and we realize the challenges that come with supporting those environments. With over twenty years of experience supporting Infrastructure Providers, we are perfectly fit to provide your Outsourced Support.

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5 reasons why Bobcares is the right choice for CDN Provider Support

CDN Support Expertise

CDN Support Experience

Long history of working with CDN providers

CDN Tech Expertise

CDN Tech Expertise

We support the full range of CDN technologies

Live Streaming Support

Live Streaming Support

We support Red5, Wowza, Plex, Nimble, and more

19+ Years Experience

19+ Years Experience

Founded in 2001, we have a ton of experience

Flexible Billing

Flexible Billing

Pay in bulk or in part as per your convenience

Plans and Pricing

Shared Support

Shared Support

As low as $75/month
  •    Helpdesk, phone & live chat
  •    24/7 availability
  •    100% white label services
  •    Industry leading response time SLA

Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.

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 Dedicated Support

Dedicated Support

Custom pricing
  •    Experts dedicated to your company
  •    Flexible shift times
  •    Weekday, weekend or 24/7
  •    End-user & server support

Ideal for companies that have complex infrastructure, high support volume or need more than end user support.

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All In One Support

Server Support

As low as $29/hour
  •    Professional server administration   
  •    Available 24/7
  •    CDN tech expertise
  •    Opt-in proactive support

Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.

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Phone Support

Phone Support

100% white labeled, US based tech support for web hosts, web designers, and more.

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Custom Solution

Custom Solution

Tell us your business challenge and we’ll build a custom solution for you.

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The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

bob-outsourced-support-bobcares-difference

Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Our services

End-user Technical Support

Provide expert assistance round the clock.

Our experts are online 24/7 to help your customers resolve any service related issue over phone, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

How we help

We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us:

24/7 availability

Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your clients will always receive fast and friendly support.

Multi-channel support

We maintain 24/7 web hosting support channels over phone, help desk and live chat. Your customers will get quick support 24/7 over any channel they choose.

Edge network tech support

We will take care of the first line support for the edge network. This includes sync errors, setting up logging, edge server migrations, and more.

Fixing latency issues

We prevent customer complaints by proactively monitoring your server health. We fix resource congestion, slow services, and more to keep your service blazing fast.

Server hardening

We’ll patch your servers as soon as new vulnerabilities are disclosed, and we periodically audit the server security to reinforce server defenses.

Emergency rescue

If your server or services crash for some reason (DB error, hardware error, etc.), we’ll quickly get on the case and bring the VM / server back online.

Web hosting tech support

If your customers need help with configuring or troubleshooting their hosted services, our support engineers will come to their help within minutes.

Streaming media support

We will keep an eye on the latency metrics for the streaming servers and help you optimize the traffic and media quality to prevent bottlenecks.

Some popular platforms we support...

Wowza Media
Cloudflare Support
Varnish support
nginx support
Docker logo

amazon 3

Don’t see your platform here? See our extended list of technologies, or chat with us.

Bobcares services are rated highly

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Rated 4.7 / 5 based on 375 reviews.
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Rated 4.6 / 5 based on 98 reviews.

Let's talk about your support

Our hosting specialist will build your a custom support package.