Data center support

With professionally managed technical support and server management, we help you deliver reliable server administration and high service uptime.

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Data center operations can be challenging. Keeping a constant vigil on network/server performance, giving timely resolutions to customer queries, and server provisioning/upgrades can take up all your time. It’s then hardly surprising that most data center managers find it difficult to focus on projects that are critical to improving data center capability and capacity. This is where Bocbares can help.

For more than a decade, Bobcares has been supporting small to multi-NOC data centers around the world. Bobcares acts as your own technical support team and transparently supports your customers over phone, live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

Industries

Technical support services

Yes, servers do fail at times, and when that happens, your customers look for fast, expert assistance. We act as your technical support, and are available 24/7 over phone, live chat and help desk to help your customers resolve service issues.

Provisioning and accounts administration

Customers look for instant service, and we are only happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

Server/Network abuse handling

Bad news travels fast, which is why we react instantly to network or server abuse notifications. By taking swift action on outbound attacks, spamming, malware hosting, etc., we make sure that your network maintains a reputation of reliability.

Server administration services

The IT needs of businesses differ from one to another. From a simple firewall configuration to a complicated multi-NOC fail-over configuration, we help your customers setup an IT infrastructure that meets their business challenges.

Preventive server maintenance

It makes good sense to service your car periodically so that it remains in top shape. Just the same way, we periodically audit your servers and keep them updated, secured and optimized, so that you can easily meet your SLA guarantees.

Server infrastructure upgrade

Technology gets outdated every few years, and when that happens you need a reliable way to continue your services in a new platform. We help you setup and configure new servers and seamlessly migrate your customers into it.

Supported technologies

´┐╝linux outsourced helpdesk support

cPanel OnApp support

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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