Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Data Center Support

Since 2001, Bobcares has been providing end-user support for Data Centers who have large hyper-scale deployments as well as smaller Data Centers with small deployments. We find a lot of success working with remote management tools, PDU management tools and out-of-band management tools to get even the worst problems solved. For more information,

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5 reasons why Bobcares is the right choice for Data Center Support

19+ Years Experience

Founded in 2001, we have a ton of experience

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Flexible Billing

Pay in bulk or in part as per your convenience

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DC Support Experience

Extensive experience with server & end-user support

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DC Ops Coordination

Tried & tested procedures to work with DC Ops teams

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Systems Expertise

We work with a wide range of DC management systems

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Plans and Pricing

 Dedicated Support

Dedicated Support

Custom pricing
  •    Experts dedicated to your company
  •    Flexible shift times
  •    Weekday, weekend or 24/7 coverage
  •    End-user support & server support

Ideal for companies that have complex infrastructure, high support volume or need more than end user support.

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All In One Support

On-Demand Support

As low as $29/hour
  •    Professional server administration
  •    Available 24/7
  •    Datacenter tech expertise
  •    Opt-in proactive support

Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.

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The Bobcares Difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
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100,000+ servers supported

Over the past 19+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Market leader for 19+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Our services

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

How we help

We will manage your data center infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:

End-user technical support

We respond within minutes to all support queries round the clock.

Provisioning & renewals

We help you meet your provisioning guarantee – whether it’s in mins or hours.

Abuse handling

We help your customers recover from IP blacklisting, website infection, and more.

Premium administration

We help you deliver premium support business solutions design & management.

Preventive maintenance

We audit core systems and hypervisors periodically to keep them fast & secure.

Server infrastructure upgrade

We help you scale up, and keep resource utilization under check.

Virtual server administration

We help your VM users fix server errors, setup services, configure apps, and more.

Cloud infrastructure management

We’ll maintain your HA systems, manage resource allocation, and more.

Supported Platforms

linux outsourced helpdesk support

cPanel OnApp support

Unrivaled Expertise and Collective Experience Of Over 250 Engineers

Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.

Customer Testimonials

These guys were great. Professional, affordable, and got the job done fast.

Eileen Herbert-Goodall

Head of Marketing, Extra Space

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, Divi Corner

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Head of Design, Elegant Themes

Get a quote

A data center support specialist will get back to you within 12 hours. If you’d rather have us call you, click here