Bobcares October Statistics

Bob does care and Bob wants to be open and transparent. We’re a team of open source fanatics and Linux enthusiasts, and in the spirit of openness, we want to share some of our statistics with you.

Explore our services


Total Tickets Resolved


Average Response Time

13.52 minutes

Average Resolution Time

37.23 minutes

One-Hour Resolution


Response Time

An important element to every problem is acknowledgement and understanding. We aim to do that fast. Take a look for yourself.

Emergency Support

12.14 minutes
Average Response Time

Standard Support

25.86 minutes
Average Response Time

Resolution Time

Every problem must be resolved one way or another. We aim to complete the majority of tasks in a very short period of time, as time can be stress, money or pain for businesses and individuals. We aim to fix all problems with due care in an exceptional time.

Total chats

Total Phone Call Minutes

Avg. call length (mins)

Chat and Phone Support

One of the touch points we monitor every second is how quick we are to deal with our instantaneous touch points. Take a look at our statistics for chats & phone calls. We aim to never have people on endless holds and get them moving quickly after their problem is taken care of. 

Privacy Preference Center


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]


Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

_ga, _gat, _gid
_ga, _gat, _gid


Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

IDE, test_cookie, 1P_JAR, NID, DV, NID
IDE, test_cookie


These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.