Are you experiencing a Remote Transport Pruning Failure in cPanel?

When saving the backups on a remote server may encounter an error like Pruning of backups from failed transports.This error may occur if the remote pruning process does not finish within the system-allotted time limit.

At Bobcares, we often get requests to fix remote transport pruning failure errors as part of our Server Management Services.

Today, let’s get into the details and see how our Support Engineers fix remote transport pruning failure error.

Reasons for the transport Pruning Failure in cPanel

If a server has iNotify settings, then the system will send an email notification when occurs a transport error. The email notification contains a detailed description of the transport error and includes an attached copy of the transport error log.

The error looks like,

Unable to prune transport “redacted.host.name”
Error pruning “/cpbackup/weekly/2018-03-31” from “redacted.host.name”: ASCII

Now, let’s see the major reasons for remote transport pruning failure error and how our Support Engineers fix the top errors.

Usually, transport error occurs when the directory size is too large, network error or due to slowness of backup drive.

How we fix the Remote Transport Pruning Failure in cPanel

At Bobcares, where we have more than a decade of expertise in managing servers, we see many customers face problems while managing cPanel backups.

1. Large-sized directory

If the directory to be pruned is of a big size, the remote transport method may be a time-out. Therefore, our Support Engineers solve the error as follow.

1. Delete the directory from the remote destination

Whenever a backup is pruned because of it’s large, our Support Engineers manually delete the directory from the remote backup location by applying the rm command.

rm -rf home/username/backups/2019-09-20

Then, we change the type of backup from incremental to compressed. Because it will help to shrink the size of the data. While doing compression we decreasing the amount of storage a file takes up.

So, we always suggest doing a remote backup after enabling the compression.

2. Disable particular account’s backup

Sometimes, some accounts might be too big to back up to a remote backup location. Then, our Support Engineers disable an account’s backup in WHM’s interface via WHM >> Home >> Backup >> Backup User Selection.

2. The slowness of backup drive

Simply replacing the current drive with a newer, more up-to-date model is one way to solve the problem.

3. Network error

Sometimes, the error in the network causes problems with remote backup. In order to solve the error, we recommended running the backup process once more time after fixing the network issue.

So, it is important to ensure that we have a working network connection while doing a remote backup.

[Need assistance to fix transport errors? We’ll help you.]

Conclusion

In short, remote transport pruning failure in cPanel can occur when a directory has too much size, network error, or due to the lowness of backup drive. Today, we saw the topmost reason for the transport error and how our Support Engineers fixed it.