Are you wondering how to avoid the SERVFAIL looking up CAA for example.com error? Our Server Management Support team is here to lend a hand with your queries and issues.

How to resolve the error: SERVFAIL looking up CAA for example.com

Have you been coming across the following message while attempting to install Let’s Encrypt?

DNS Problem: SERVFAIL looking up CAA for example.com

If yes, our experts have a solution for you.

Interestingly, this error is due to Plesk Onyx 17.0 or 17.5 not supporting CAA. Our experts would like to point out that CAA DNS records are supported in Plesk 17.8.

Now, let’s take a look at how we can resolve the SERVFAIL looking up CAA for example.com error:

1. First, we have to determine the SOA server for the domain.
2. Next, we have to contact the external name server owners in order to check why we are getting the SERVFAIL error. In case a record like CAA is missing for a specific domain, the name servers will return “no record” rather than SERVFAIL.

Let us know in the comments if this helped resolve the issue.

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Conclusion

To wrap up, our Support Engineers demonstrated how to deal with the SERVFAIL looking up CAA for example.com error.