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500 SSO error VMware Component Manager vSphere Web

by | May 26, 2023

Learn more about 500 SSO error VMware Component Manager vSphere Web. Our VMware Support team is here to help you with your questions and concerns.

500 SSO error VMware Component Manager vSphere Web | Resolved

If you have been coming across this error, you are in luck.

500 SSO Error VMware Component Manager vSphere Web

500 SSO error VMware Component Manager vSphere Web | Resolved

According to our experts, this error indicates a problem with the Single Sign-On (SSO) component of the vSphere infrastructure> The SSO is responsible for authentication and identity management.

Here are some potential causes and solutions for resolving the “500 SSO Error VMware Component Manager vSphere Web” issue:

  • In some cases, the SSO service might be experiencing problems or not running correctly. We can resolve this by restarting the VMware Single Sign-On service on the vCenter Server. Additionally, we should check if there are any related error messages or warnings in the vCenter Server logs to get more information about the issue.
  • If the SSO database is corrupted or experiencing issues, it leads to authentication problems. Then, we have to restore the SSO database from a backup. Alternatively, we can contact VMware Support for assistance in repairing the database.
  • SSO relies on SSL certificates for secure communication. Hence, if there are problems with the SSL certificate, it leads to authentication failures. So. We have to verify the validity of the SSL certificate and ensure that it is correctly configured.
  • Next, check if there are any network connectivity problems between the vSphere Client and the vCenter Server. We have to verify that the required ports are open and accessible.
  • Furthermore, we have to check that the vSphere Client version we are using is compatible with the vCenter Server version. If not, we have to update the vSphere Client to the latest compatible version.
  • Finally, confirm that DNS resolution is functioning correctly, and the hostname of the vCenter Server is resolved properly from the client machine running the vSphere Client.

[Need assistance with a different issue? Our team is available 24/7.]

Conclusion

To conclude, our Support Techs demonstrated how to resolve the 500 SSO error.

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