Client

Creating Digital LLC

Services used

Server management MySQL Support
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Enhancing Server Stability and Performance for Creating Digital LLC

Creating Digital LLC is a full-service digital agency that provides website design, hosting, and e-commerce solutions. Their focus is on ensuring their clients online presence is robust and reliable. Despite their expertise, they encountered server-related challenges in recent years that impacted their service delivery and client satisfaction.

Server Management

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Customer Challenges

In 2019, Creating Digital LLC started facing several persistent technical challenges:

  • Frequent Server Downtime: Recurring outages disrupted client websites and essential services.
  • High Server Load: Continuous high load slowed down website performance, especially during peak traffic.
  • MySQL Errors: Database issues, including large tables and configuration limits, affected performance.
  • Security Vulnerabilities: Security issues, such as potential spam and misconfigured firewalls, compromised server integrity.
  • Resource Spikes and Overload: Frequent resource spikes led to slow response times and occasional crashes.
  • Email Configuration Issues: Problems with email services, including Horde email errors and spam issues, disrupted communication for Creating Digital and their clients.

Bobcares Solution

Creating Digital LLC engaged Bobcares Server Management and Monitoring Services in 2019 to tackle these challenges with custom solutions that enhanced server performance and security.

Key Aspects of the Solution

  • Real-time Server Monitoring & Reboot Procedures: Implemented a comprehensive monitoring system for real-time tracking, allowing Bobcares to promptly address issues, including rebooting unresponsive servers.
  • Server Load Optimization: Optimized configurations to reduce high loads and mitigate resource spikes for smoother, more stable server performance.
  • MySQL Configuration and Error Resolution: Analyzed MySQL logs to optimize configuration limits, address slow queries, and eliminate stalled backups.
  • Security Hardening: Strengthened firewall settings, deployed spam control, and used Fail2Ban to protect against malicious IPs and reinforce server security.
  • Email and Spam Issue Resolution: Addressed Horde email configuration issues and enhanced spam control, restoring reliable email communication for Creating Digital.
  • Performance Tweaks: Regular checks and optimizations for server software like Apache, Nginx, and PHP ensured optimal functionality and resilience.

Types of Tickets Handled

Bobcares addressed a variety of support tickets for Creating Digital, including:

  • Emergency reboots due to server downtime
  • Resource management during high-traffic periods
  • Resolution of MySQL errors and database performance optimization
  • Security threats, including firewall adjustments and anti-spam measures
  • Email configuration fixes and spam filtering enhancements

Key Metrics Improved

Partnering with Bobcares led to significant improvements in critical performance metrics:

Downtime Reduction

Drastic decrease in server outages due to proactive monitoring.

Improved Load Times

Optimized configurations led to faster website load times.

Enhanced Security

Strengthened firewall settings and spam protection minimized security risks.

Consistent Email Services

Email configuration and spam filtering improvements ensured reliable communication.

Business Impact

With Bobcares support, Creating Digital LLC achieved the following business outcomes:

  • Enhanced Stability: Minimizing downtime allowed them to provide continuous, reliable services to clients.
  • Improved Performance: Clients experienced better website performance, enhancing their satisfaction.
  • Security Confidence: With heightened server security, Creating Digital could focus on business growth without technical concerns.
  • Operational Continuity: A stable technical environment allowed the team to allocate more time to strategic growth initiatives.

Implementation Timeline

The implementation was rolled out in phases over a six-month period, with initial setup and configuration optimizations completed within the first two months. Subsequent phases included continuous monitoring, security hardening, and ongoing tweaks to maintain peak performance.

Products & Scalability

Bobcares Server Management and Monitoring Services offered Creating Digital a scalable solution to meet growing demands as their business expanded. The solution easily accommodated increased traffic and resource needs over time.

Testimonial

“Great communication. Quick turnaround and everything back up and running!”
— Brian Essig, Creating Digital LLC, Trustpilot Review, August 17, 2024

Conclusion

For businesses encountering similar server challenges, Bobcares provides expertise in ensuring optimal performance, security, and stability. With Bobcares handling the technical complexities, companies can focus on growth, assured of a resilient and reliable digital infrastructure.