Bobcares, a global leader in providing professional 24/7 Technical Support and Server Management, Software Development and Phone Support services to ISPs, Web Hosts and Data Centers announces a brand new phone support feature, which will take service transparency to a higher level.
The Bobcares phone portal enables Web Hosts to view detailed log entries stored during each phone call. As a measure of reinforcing their commitment to quality phone support services, the Bobcares phone support portal now enables Web Hosts to stream audio and monitor calls.
“This new feature will provide a better transparent experience for the web host. They can also be more actively involved in improving the quality of our service by offering suggestions to the team for improvement. Currently, there is a 30 day archive on call recordings. In the distant future, I would like to expand this archive” says Robert Broyles, Team Lead, Bobcares Phone Support Center, Phoenix, AZ.
This exclusive feature will be available free of cost for 3 months to Web Hosts.
Bobcares enables you to use a combination of professional Phone and Technical support to provide a complete and seamless support solution for your customers. Further leveraging its business performance with an additional advantage of German and Spanish phone support, Bobcares now enables Web Hosts to expand their customer base and explore new markets around the globe.
Click here to find out more about this feature.
To find out more on the latest technical support plan offerings by Bobcares, please visit their official website at:
About Bobcares
Bobcares is a ISO 9001:2000 and ISO 27001 certified company that specializes in outsourced Technical Support, Server Administration and Software services for Web Hosts. Founded in 1999, Bobcares operates out of facilities in India, United States and Germany with a combined expertise of over 300 employees. Bobcares manages more than 50,000 servers.
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