Just got the Outlook error code 0x800ccc0e in your Email client?

The error denotes improper communication with the SMTP server using the IMAP protocol. A few settings correction fixes this error.

At Bobcares, we get requests on Outlook errors for our customers, as a part of our Server Management Services.

Today, let’s see how our Support Engineers fix this outlook error.

What is Outlook error code 0x800ccc0e?

Emails are an important communication medium now. But errors can make the users completely frustrating.

Email clients like Microsoft Outlook often show errors. It displays error codes to denote the trouble encountered.

One such error is 0x800ccc0e which indicates an improper communication with the Mail server. This error shows up when the server uses IMAP protocol.

How we fix the Outlook error 0x800ccc0e?

There are a few possible reasons for this error. Hence, to fix the 0x800ccc0e error, our Support Engineer checks the following.

1. The Internet connection

An improper internet connection can always throw errors. So, we check the connection to the SMTP server.

2. Outlook Email Account Settings

Initially, we connect to the client machine using Team viewer, we check the settings. For this we open the Outlook Mail Client and navigate as Tools >> Account Settings. Our Support Engineers correct the settings.

Also, we ensure to enable authentication to the server. For this, we select the email account from Account Settings. Next, from More Settings, select the Internet Email Settings. Then click the checkbox from the window appeared.

And we also check for duplicate accounts in the server. Because duplicate accounts can cause conflict and lead to error.

Similarly, an incorrect port number throws connection errors. So, from the Advanced Settings in Account Settings, we change the port number to 587.

3. Suspicious Emails in Mailbox

Likewise, our Support Engineers check the mailbox. And we delete the emails that may cause mail blocking in the server.

4. System security features

Similarly, security features like Antivirus software or Firewall block communication. So, we check the settings and make changes after considering the system security.

5. Repair the Outlook

In addition, Outlook also offers an option to repair it. So we navigate as Control Panel >> Program and Features. Now select the Outlook application and click the Change option. In the Window that opens select the Repair option.

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Conclusion

In short, Outlook error code 0x800ccc0e occurs conflict in the SMTP servers using IMAP protocol. Today, we discussed the possible reasons for this error. We also saw how our Support Engineers fix this error.