Award Winning Server Administration Service
Expert assistance for server administration support jobs such as error fixing, migration, and more.
- Professional no-cost consultation
- Available 24/7/365
- Customized solution
Limitless Server Support*
Subscribe to get help right now, and to get fast help in the future by experts familiar with your server.
Features
Buy 10 hours and get 5 hours free
Pay As You Go
Any unused hours will be available for future use.
Features
*Limitless Server Management and monitoring services do not put a limit on the number of servers supported. You will have 24/7 access to server experts for proactive and on-demand server administration activities, as long as it falls within your total 36 hours/year (Annual billing plan) or your total 9 hours/3 months (Quarterly billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $48.33/hour for Quarterly billing customers.
See Toucan Case Study
Frequently asked questions
What happens during the initial consultation?
The time required for initial consultation depends on the type of task, initial consultation of a migration may take around 1 hour, however, a cluster design may need 3 hours.
If you need to know how much your task will cost, click here to let us know what you need, and we’ll send you a rough estimate.
Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
I have a few hours left from a bulk purchase. What happens to them?
You get credits for hours remaining. You may use them anytime within 1 year.
What type of access do Bobcares require?
Granting access to Bobcares
We may require SSH access to your server. You can add a secure SSH key to give us access by running this command as root or a sudo user:
curl -L ims.bobcares.com/key2 | bash
Take a screenshot of the output, and send it to us in a new ticket.
Removing access from Bobcares
Once our work is over, you can remove our access to your server by running this command as root or a sudo user:
curl -L ims.bobcares.com/delkey | bash
If have shared your password, you can reset it using the command “passwd“.
Do you offer Oracle GlassFish support or Server admin?
Do you support Prestashop?
Click here to let us know how we can help you, and our Prestashop expert will get back to you ASAP.
Will you help me with resolving Internal server error 500 on my website?
If you have questions about granting server access or the error, click here to talk to our expert.
Can you help get my IP removed from Blacklist?
We will delist the IP or switch your services to an alternate IP until the original IP is delisted.
We will then dig down to the root cause of why your IP was listed, fix the issue, and thereby prevent future blacklisting.
Can you tune up service for MySQL & Apache (or Litespeed)?
We’ll estimate the load on your MySQL server, tune your server settings (like buffer, heap size, etc.) to match the load and available memory, and then fix your Web server settings to take care of your traffic.
Click here to talk to our MySQL expert and get started.
I want to block outbound email spam cPanel?
Click here to talk to our security expert and get started.
Can I get discounted hours?
Yes. When you buy more than 2 hours from us, you’ll get bulk discounts that range from 12% to 34%.
I need help right now. How quickly can you respond?
Emergency Support or Priority Support plans have a response time of 30 mins or less. All other support plans have an average response time of 2 hours.
How much will it cost for my work to be done?
However, it’s important to note that each server has its own unique configuration, and the complexity of the issue can vary from one server to another.
So, the exact extent of the work on your server can be more or less than the average time estimate. To prevent cost-overruns, we work on 1-hour increments if the work isn’t finished during the first 2 hours (during the initial consultation).
If you need more details, please contact us.
Can I rollover un-used time to future tasks?
We begin with a very conservative estimate, and if additional houses are needed, we will bill in increments of 30 minutes so that you only pay for the time that you absolutely need.
If you have questions, click here to talk to our solutions expert.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.
Do you work on AWS?
I have a problem with my Nagios. Do you support Nagios?
We have helped many of our customers setup Nagios and developed custom monitoring scripts for their servers.
Let us know what help you need, and we’ll get started right away.
My wordpress has high CPU usage issue will you guys help?
Click here to tell us what you know about the high load, and we can start working on your server in as little as 30 minutes.
I've been getting DDOS, can you solve the problem?
Click here to consult our security expert for free.
Do you provide Apache Optimizations for WordPress on cPanel Reseller VPS (no WHM)?
Click here to consult our WordPress expert for free.
Do you support setting up/maintain Galera cluster?
Click here to let us know what your goals are. We will optimize the cluster to meet your needs.
What is the hour/price of your assistance?
On an average issues take less than 2 hours for us to complete. Our service charge is $89/hour for standard administration and $109/hour for priority (30 mins response) administration.
However, depending on the complexity of the issue, we can reduce the hourly rate. Talk to our solutions expert on chat to get an estimate and quote.
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.