Be in the know with Kalix
Kalix allows you to review phone call logs, call recordings and feedback from customers.
Call logs
See how many customers called on a particular time period, how long the calls lasted, and from which all numbers the calls came in. This helps you to identify if a particular marketing drive, or a server event caused a variation in the support traffic, and which call customers use the phone support frequently. It helps you to understand how quickly we are able to resolve issues, and what kind of issues take longer to resolve.
Call log viewer – Kalix management interface
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Bobcares services are rated highly
We grow with our customers
For over 20 years, we’ve worked with more than 500 web hosts. See how we made a difference in their business.
Supporting customers from multiple time zones
More phone support features
Expert tech support
With over 70 types of common issues resolved every day in all popular platforms, our tech support team is geared to resolve a wide range of support queries.
Emergency handling
Our phone operators are experts in crisis management. During service outages, we always remain on top of the issue, reassure your customers, and restore their confidence in the service.
Friendly, patient support
All companies get their share of customers frustrated about service issues. The phone team at Bobcares knows how to give each customer a friendly and patient ear.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.