Unable to open Manage in SpamFilter Panel in SpamExperts and not sure what to do? Find out what our experts recommend. 

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team is ready to help when customers are unable to open Manage in SpamFilter Panel in SpamExperts.

How to resolve: Unable to open Manage in SpamFilter Panel in SpamExperts

SpamExperts is a popular email filter that comes with various features and capabilities. It offers an advanced email filter responsible for scanning and filtering all incoming emails for spam, malware as well as phishing. The filter offers 98% accuracy, making it a reliable email filter for organizations and individuals. In other words, it offers protection against many threats like:

• Spam
• Malware
• Phishing
• Harvesting
• Viruses
• Ransomware

Unfortunately, SpamExperts may run into an error every now and then. However, with a little bit of help from our experts, you will have it up and running in no time.

Many of our customers find themselves unable to open Manage in SpamFilter Panel or Check status under Extensions > My Extensions > SpamExperts Email Security(Open) after a Let’s Encrypt update to 2.13.5-734 version. This issue often ends up in the following error message:

Server Error
500 Error
Class 'GuzzleHttp\Promise\Utils' not found
Type Error
Message Class 'GuzzleHttp\Promise\Utils' not found
File functions.php
Line 26

After analyzing the situation, our Support Techs is certain that this specific error is due to Bug EXTLETSENC-1074. If you cannot wait for the future patch release to fix the error, this workaround solution by our skilled Support Team will come in handy.

For Windows: How to open Manage in SpamFilter Panel in SpamExperts

1. First, log in to the server through RDP.
2. Then, open the command prompt and run the following commands to copy files:

   C:\>xcopy "%plesk_dir%admin\plib\modules\letsencrypt\vendor\guzzlehttp\promises\src\Create.php" 
   "%plesk_dir%\admin\plib\modules\spamexperts-extension\library\vendor\guzzlehttp\promises\src\"

   C:\>xcopy "%plesk_dir%admin\plib\modules\letsencrypt\vendor\guzzlehttp\promises\src\Utils.php" 
   "%plesk_dir%\admin\plib\modules\spamexperts-extension\library\vendor\guzzlehttp\promises\src\"

For Linux: How to open Manage in SpamFilter Panel in SpamExperts

1. First, log in to the server through SSH.
2. Then, run the following command to copy files:

   # cp /usr/local/psa/admin/plib/modules/letsencrypt/vendor/guzzlehttp/promises/src/{Utils.php,Create.php} 
   /usr/local/psa/admin/plib/modules/spamexperts-extension/library/vendor/guzzlehttp/promises/src/

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Conclusion

In brief, our skilled Support Engineers at Bobcares demonstrated what to do when one is unable to open Manage in SpamFilter Panel.