Let us learn more about the issue cpanel autossl stuck in progress. With the support of our Cpanel support services at Bobcares we will learn more about this issue.

Issue: Cpanel Autossl stuck in progress

If the AutoSSL requests are stuck in the pending queue for a lengthy period of time, it might be due to Sectigo’s DCV checks failing.

One typical cause of this is because Sectigo’s IP addresses won’t allow to go from reaching your server via port 80.

To guarantee Sectigo can perform its DCV checks, whitelist Sectigo’s IP addresses in the firewall on port 80. Sectigo may attempt to connect from the IP addresses listed below:

178.255.81.12
178.255.81.13
91.199.212.132
199.66.201.132

Try running AutoSSL for the impacted user(s) again when we’ve whitelisted Sectigo’s IP addresses.

We can go to the /var/cpanel and rename the autossl_queue_cpanel.sqlite – add .old to the end, then run /usr/local/cpanel/bin/autossl_check_cpstore_queue

How to compel cPanel to operate and process the autossl queue when it becomes stalled?

The SSH command below can be used to compel cpanel to run the queue for any outstanding autossl requests that appear to be stalled.

In this example, we’re implementing it for Setogi’s AutoSSL solution, which is available through cPanel.

The certificate is ready. Successfully installing [DOMAINnew ]’s certificate!

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Conclusion

To sum up we have now seen how to manage the issue cpanel autossl stuck in progress. With the support of our Cpanel support services at Bobcares we have now gone through the whole steup process.