Let’s fix the “awaiting documents” issue in OVH. Read the article to know the steps. As part of our Server Management Services, Bobcares provides answers to all of your questions.

Overview

1. Fixing OVH ‘Awaiting Documents” Status
2. Impacts of the Error
3. Causes and Fixes
4. Prevention Strategies
5. Conclusion

Fixing OVH ‘Awaiting Documents” Status

When using OVH services, encountering the “awaiting documents” status can be frustrating. This status is OVH’s way of requesting additional documentation to verify the identity or address, aligning with their Know Your Customer (KYC) policy. KYC ensures fraud prevention and compliance with legal regulations but can also result in delays if requirements are unmet. Here’s a guide to understanding, addressing, and preventing this issue.

What Does “Awaiting Documents” Mean?

This error appears when OVH requires additional verification before processing an order. It’s usually accompanied by a message like “Your order is awaiting documents,” referencing the order number and the specific documents needed. Common causes include incomplete or incorrectly submitted documentation.

Impacts of the Error

1. Order Delays: Service activation is paused until the documents are verified.

2. Service Disruption: Delays can impact migrations or renewals, potentially causing downtime.

3. Customer Frustration: Extended waiting periods can lead to dissatisfaction.

Causes and Fixes

1. Incomplete Documentation Submission

Missing key documents like a government-issued ID or proof of address.

Fix:

Double-check OVH’s requirements.

Submit clear scans of the ID and a utility bill or bank statement showing the address.

Resubmit promptly if something was missed.

2. Document Format Issues

Submissions in unsupported formats or low-quality scans.

Fix:

Convert files to acceptable formats (PDF, JPEG).

Ensure scans are high-resolution and legible.

Re-upload compliant files.

3. Delayed Processing by OVH

High volumes of requests delaying the verification team.

Fix:

Contact OVH support through their ticketing system or live chat.

Share the order number and previous correspondence to expedite resolution.

4. Insufficient Identification

Expired IDs or unclear document details.

Fix:

Use valid, government-issued documents.

Supplement submissions with additional proof, such as recent bank statements.

5. Account Verification Issues

First-time customers often undergo extra checks.

Fix:

Cooperate with OVH’s requests for further verification (e.g., video call with ID).

6. Payment Method Verification

Payment discrepancies, like mismatched names or flagged transactions.

Fix:

Use a payment method matching the account name.

If issues persist, try another verified method (e.g., PayPal or bank transfer).

7. Technical Errors in Submission

Browser or server-related issues during the upload process.

Fix:

Switch browsers or devices for submission.

Clear the browser cache.

If unresolved, report the issue to OVH support.

Prevention Strategies

• Preemptively Gather Documents: Have all required documents ready before placing an order.

• Understand Requirements: Familiarize with OVH’s documentation policies by checking their website.

• Use Reliable Payment Methods: Stick to payment options we’ve successfully used with OVH.

• Monitor Submission Status: Regularly check the customer portal for updates on document verification.

• Keep Information Updated: Ensure the account details are accurate to avoid future issues.

[Need to know more? Get in touch with us if you have any further inquiries.]

Conclusion

OVH’s “awaiting documents” status is a routine part of their KYC policy but can be managed effectively with proactive measures. By understanding the causes, implementing the fixes, and adopting prevention strategies, you can ensure smoother interactions with OVH, minimize delays, and maintain uninterrupted services.