Learn how to handle the OVH Error: “An error has occurred creating your Public Cloud project”. Our OVH Support team is here to help you with your questions and concerns.
OVH Error: “An error has occurred creating your Public Cloud project”
If you have ever tried to set up a Public Cloud project with OVH and ran into the frustrating error message, “An error has occurred creating your Public Cloud project,” you’re not alone.
According to our experts, this error indicates issues with the transaction process or account verification. Today, we will explore this error, its potential impacts, common causes, and actionable fixes to help us quickly get our project up and running.
The error is usually accompanied by additional context, as seen below:
An error has occurred creating your Public Cloud project.
“We believe that these do not meet all the necessary guarantees in terms of transaction security.”
Let’s break down what this means and how to fix it.
An Overview:
Impacts of the Error
This error can lead to several challenges:
- The cloud project remains incomplete, hindering any progress or deployment.
- Delays can result in missed business opportunities or potential revenue loss.
- Repeated issues may reduce our confidence in OVH’s services and support capabilities.
Common Causes and How to Fix Them
Here’s a guide to the common causes and their solutions:
1. Payment Method Issues
The chosen payment method might be flagged as suspicious or unsupported, leading to a transaction failure.
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- If we initially used a credit card, we need to switch to PayPal or another supported card.
- Ensure no restrictions on international transactions or other blocks prevent the payment from going through.
2. Account Verification Problems
OVH may require additional verification for new accounts, especially if we are a first-time user.
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- Ensure that all the account information—such as name, address, and contact details—is accurate and complete.
- Provide any necessary verification documents like a photo ID (driver’s license or passport) and proof of address (utility bill or bank statement).
- If verification is taking longer than expected, contact OVH support to expedite the process.
3. Transaction Security Flags
Transactions might be automatically flagged based on factors like our location or past transaction behaviors, especially if they appear suspicious.
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- Check the transaction history with OVH to understand why the transaction was flagged.
- Supply any extra details OVH may require to clear the flagging issue.
4. Insufficient Account Balance
The account might not have enough funds to cover the transaction.
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- Log in to the OVH account to verify the current balance.
- Ensure that the balance covers the cost of the service we are trying to purchase. If not, add the required funds to the account.
5. Technical Glitches
Temporary issues with OVH’s platform can cause errors during project creation.
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Sometimes, simply waiting for a short period before attempting to create the project again can resolve the issue.
6. Browser Compatibility Issues
Certain browser settings or extensions might interfere with the transaction process.
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- Removing stored data can remove potential issues caused by corrupted or outdated information.
- Some extensions might disrupt website functionality, so try disabling them temporarily.
- Access the OVH platform using an alternative browser or device to see if the issue persists.
Preventing Future Errors
To reduce the chances of running into this error in the future, follow these preventive measures:
- Regularly update the payment information to avoid issues related to expired cards or unsupported payment methods.
- Periodically check the account settings to ensure all information remains accurate and up-to-date.
- Be aware of any transaction limits the bank or OVH set that could affect the payments.
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Conclusion
Facing the “An error has occurred creating your Public Cloud project” message on OVH can be an obstacle. However, with the right guide, we can overcome the issue.
In brief, our Support Experts demonstrated how to handle the OVH Error: “An error has occurred creating your Public Cloud project”.
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