wesupport

Professional

cPanel & WHM Migration Service

We will migrate all your accounts to a new platform without data loss.

Through careful planning and meticulous execution, we avoid issues like prolonged downtimes and data loss. You and your customers get only the benefits, and none of the side effects of moving to a new system.

Any migration services we provide outside the scope of a typical and/or standard migration will be discussed with you prior to us performing the migration services.

*This plan is built for standard migration using vendor-provided tools. In a standard vendor-supported procedure, a server migration takes 5 hours or less. This includes fixing lingering issues in individual accounts. In this package, we’ve included 4 times the usual time (20 hours), so that we can comfortably take care of any unforeseen issues. We support unlimited servers and unlimited tickets as long as it falls within this 20 hour limit. Additional hours is available at a discounted rate of $29/hour.

Frequently asked questions

How much time will you take for the migration?

Depending on the compatibility of software in the source and destination servers, and depending on the availability of automated tools, the time taken for the migration can vary. We will do an initial feasibility study on the server, and present you a time estimate, before starting the work.

Will you help with setting up the destination server with required software?

Yes, we can, but it is not covered under this plan, and is covered under Server Administration Services.

Will you perform third party DNS switching?
This plan by default supports the standard DNS setting of cPanel servers (which is to store DNS locally). External DNS is not included because it may present unforeseen issues. For a small additional fee, we will take care of DNS records in an external server as well. Click here to get a custom quote.
Do you take care of Domain Registrar changes?
Domain registrar changes may pose difficulties that are not common in standard migrations. It is not included in this default migration plan, but we can definitely take care of it for a small additional fee. Click here to talk to a solutions expert.
Is there any thing specific I should do regarding the migration?

Yes, we would recommend you be prepared with the following:

  • Present a schedule to your customers on when their accounts will be migrated. (We will give you this).
  • Notify in advance your customers what feature compatibility issues they can expect and how to work around that. (We will help you with preparing that).
  • Keep us informed about any trends in customer queries based on the previous batches of completed migration. This will allow us to further customize the software and procedure used for migration.
How do you ensure security of my confidential information?

Bobcares is certified with ISO 27001:2013 for Information Security by BS (British Standards). The information security certification ensures that all confidential information passed on to us by our clients like the server login details are completely secure, through strict privilege management policies.

Do you fix errors when using the migration tool?
Migration tool can fail due to connection errors, disk space issues, permission errors and more. This plan supports all migration-related issues in cPanel servers with the default settings. However, migration failures caused by custom changes such as hardcoded PHP path, or customized service settings are not supported under this plan. We can, however, take care of that you with a custom quote. Click here to talk to a solutions expert.
Will you setup backups in the new server?
Yes, we can setup backup and test it for proper functioning in the new server. This is not included in the default migration package, but we can build a custom quote for you. Click here to talk to a solutions expert.

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

CHAT WITH US

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

bob-outsourced-support-bobcares-difference

Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Bobcares services are rated highly

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Rated 4.7 / 5 based on 375 reviews.
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Rated 4.6 / 5 based on 98 reviews.

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.