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Areas of Expertise
Bobcares works on complex issues on servers to reduce downtime, improve performance and help Web Hosts reduce their support costs. The Bobcares team is made up of Computer and Electronics Engineers with years of experience in the Web Hosting industry. The combined expertise of 250+ engineers in Bobcares makes for a formidable talent pool, that can handle just about any technical challenge in Web Hosting.
Operating System

Linux - RedHat Linux, CentOS, Debian, SUSE, Slackware
UNIX - FreeBSD, OpenBSD, NetBSD, Solaris.
Windows - Windows Server 2000, Windows Server 2003

Virtual Private Servers (VPS)

Virtuozzo, Xen, VMWare

Web Application Servers

Apache, Light HTTPD, IIS, Apache Tomcat, Microsoft Windows NT Application Services, Sun Java Application Server


Control Panel Software

WHM cPanel, Plesk, Helm, Cobalt RAQ, Winpanel, Alabanza, Ensim, Hsphere, Webmin, DonHost, Directadmin and Servers without control panel.


Mail Servers

Sendmail, Qmail, EXIM, hMail, Mail Enable Mail Server, Microsoft Exchange Server, Eudora Internet Mail Server, iMail Server, Courier Mail server

FTP Servers

VSFTPD, Pure-FTPd, ProFTPD, WS_FTP Server, FileZilla Server



Common Tech support services

Here are a few areas that Bobcares engineers work on a day to day basis.

Common DNS Issues
  • Domain parking issues
  • Modifying MX. A and CNAME records for domain Zones
  • Correcting Domain Name resolution problems
  • RDNS configuration
  • Setting up name servers, master-slave, rndc setup, automate slave using script --- Almost anything related to dns

Common Webserver Issues
  • httpd.conf problems
  • .htaccess errors
  • Password protection issues
  • Site oriented IP blocking issues
  • HostNameLookups
  • Mime types
  • Apache Handler problems
  • URL blocking and redirection issues
  • Secure Cert problems.
  • Apache rewrite rules
  • Adding custom compiled modules into apache
  • Custom configurations for log analysing programs - webalizer, awstats etc

Common Mail Issues
  • IMAP issues
  • Webmail issues
  • Catch-all address issues
  • SMTP issues
  • POP issues
  • enabling / disabling PHP mail() function
  • POP-before-SMTP and relay denied issues
  • mailing lists
  • autoresponders
  • Client Setup
  • POP authorization
  • Anti-spam measures
  • Email filter issues with Procmail and .forward

Common FTP Issues
  • Anonymous ftp enabling
  • FTP configuration issues
  • FTP virtual hosting issues
  • Creation of FTP-only users

Common Database Issues
  • Access denied
  • Handling multiple databases
  • Connectivity issues from CGI scripts
  • Allowing or denying grant permissions from local or remote locations
  • Modification of database variables such as max connections, memory used etc.
  • Managing the mysql connections among various virtual-hosts
  • Broken connectivity through mysql.sock issue

Common Security Issues
  • Anti-portscanning
  • Log Checking
  • IP blocking
  • Firewall issues
  • anti-SPAM
  • Anti-virus
  • TCP wrappers
  • DDoS attacks
  • Hotlink protection

Logs and Statistics Issues
  • User specific Raw Logs problems
  • System wide raw log problems
  • Log size control
  • Stats not updating issues
  • Webalizer, Analog, Awstats, Urchin
Frontpage Issues
  • Manually Installing Frontpage Extensions on problematic Domains
  • Manually Removing Frontpage Extensions
  • Frontpage mail extension problems
  • Frontpage clashes with .htaccess
  • Frontpage and Secure forms issues
  • Enabling / Disabling Shell access


Java Servlets
  • Apache JServ
  • Tomcat

CGI Issues
  • Languages - PHP, Perl, Python, C, C++, Servlets, ASP
  • CGI file permissions
  • CGI connectivity with the database
  • Internal Server Errors
  • Sending mail from scipts
  • Form to mail problems
  • Perl modules Installation

Telnet or SSH Problems
  • Connection refused issues
  • Enabling / Disabling Shell access

Shopping cart issues
  • Interchange
  • Agora
  • Miva
  • Interchange server configuration issues
  • Undefined catalog errors with Interchange
Reseller issues
  • Enabling / disabling / customising reseller account privileges
  • Resold accounts' ownership issues
Backup issues
  • Configuring automatic account backup in the server.
  • Restoring backups
  • Configuration File Rollback
Hosting Account transfer issues
  • Transferring accounts from server-to-server
  • Account migrations between servers with heterogeneous control panels
Quota issues
  • Disk Quota initialization on separate partitions
  • Disk Quota initialization on separate partitions
  • User and group quota errors' corrections occured due to incorrect file permissions
  • Disk quota modification issues
  • Block / inode quota implementation
IP issues
  • Addition / deletion of IP addresses in the server.
  • Issues related to dedicated IP assignments to domains
  • Manual correction of IP aliases.
Hard drive issues
  • Temporary / permanent mounting of additional hard drives and hard drive partitions
  • Partitioning, formatting, and initializing filesystems on fresh additional hard drives
Task Scheduling issues
  • Setting up cron jobs to schedule execution of scripts / other tasks
  • Setting up scheduled jobs' execution reports to be mailed to users.
We support all 3rdParty Software installed on the server.

Bobcares engineers also provide Software Development services




Recent Events

Bobcares enters into partnership with DemoWolf, hosting flash tutorial provider!
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