Bobcares delivers instant technical support to your customers over live chat 24 hours a day, 7 days a week. The service is 100% white labeled, which preserves your brand identity by using your support systems and by following your support policies. By outsourcing chat support to Bobcares, you save on recruitment, training, quality assurance, infrastructure maintenance, and a slew of other costs, while not compromising on service quality.
Why outsource chat support
Focus on your core business
When you outsource chat support services, you are essentially freeing up your time to focus on your core business, which would otherwise be spent on analyzing support trends, dealing with escalated issues, or managing support quality.
Maintaining a 24/7 chat support service can cost your a pretty penny. By outsourcing chat support, you save on the costs of maintaining office infrastructure, recruitment, payroll management, etc., without compromising on service quality.
Professional support management
We all have our specialties – the things we are good at. You are good in your business, and we are good in customer support. By outsourcing chat support, you gain from the constant innovation and insights of a professional company focused only on support.
Why outsource chat support to Bobcares
Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.
White label support
All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.
Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.
Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.
Bobcares chat support features
Our team helps customers resolve a wide range of technical issues in all common internet technologies.
Your customers get immediate response and continuous updates about service outages.
Low hold time
Each chat is taken within the first couple of rings, giving your customers instant access to support.
We do not use canned replies. Each response is personalized to address the customer’s specific question.
Friendly, patient support
We walk customers through the resolution steps, and stick with them until its confirmed as working.
By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.
Account subscription support
Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.
We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.