Outsourced chat support

100% white labeled tech support for online service providers.

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Bobcares delivers instant technical support to your customers over live chat 24 hours a day, 7 days a week. The service is 100% white labeled, which preserves your brand identity by using your support systems and by following your support policies.

How we help

Technical support

Our team helps customers resolve a wide range of technical issues in all common internet technologies.

Emergency handling

Your customers get immediate response and continuous updates about service outages.

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Low hold time

Each chat is taken within the first couple of rings, giving your customers instant access to support.

Personalized responses

We do not use canned replies. Each response is personalized to address the customer’s specific question.

Friendly, patient support

We walk customers through the resolution steps, and stick with them until its confirmed as working.

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Quick resolution

By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.

Account subscription support

Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.

Pre-sales support

We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.

How it works

We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in live chat are customized to reflect your company name, not ours.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Pricing

$3.29/chat

Minimum order – 100 chats per month.

Need a different support plan?

We’ve got you covered. Click below and we’ll send you a custom quote.

What you get

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24/7 support coverage

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100% white labeled support

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Personalized chat response

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Support for unlimited servers

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Windows & Linux hosting support

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Technical & pre-sales queries support

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more