Bobcares delivers instant technical support to your customers over live chat 24 hours a day, 7 days a week. The service is 100% white labeled, which preserves your brand identity by using your support systems and by following your support policies.
How we help
Our team helps customers resolve a wide range of technical issues in all common internet technologies.
Your customers get immediate response and continuous updates about service outages.
Low hold time
Each chat is taken within the first couple of rings, giving your customers instant access to support.
We do not use canned replies. Each response is personalized to address the customer’s specific question.
Friendly, patient support
We walk customers through the resolution steps, and stick with them until its confirmed as working.
By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.
Account subscription support
Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.
We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.
How it works
We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in live chat are customized to reflect your company name, not ours.
1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.
2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.
3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.
Minimum order – 100 chats per month.
Need a different support plan?
We’ve got you covered. Click below and we’ll send you a custom quote.
What you get
24/7 support coverage
100% white labeled support
Personalized chat response
Support for unlimited servers
Windows & Linux hosting support
Technical & pre-sales queries support
Linux or *nix
- Redhat / CentOS / Fedora
- Debian / Ubuntu
- Cloud Linux
- Server 2008 / 2012 / 2016
- Office 365
- Galera / NDB
- Proxmox / LXC
- Virtuozzo / Parallels Cloud
- oVirt / RHEV
- Direct Admin
- ISP system
- ..and more
- ..and more
Billing / Ticketing
- ..and more
What our customers say about us
15 years with Bobcares and counting
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner. If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!
Great partner for remote-hands work
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!
I now spend more time with my family
Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.
Best of all I have more time to spend with my family. BobCares goes above and beyond.
Thank you very much for every thing.
Frequently asked questions
1. Is the Live chat software setup on my server or Bobcares server?
The live chat software would be setup on your server. This gives you complete control on how your customers receive our service. You will need to provide operator level access to Bobcares techs to attend customer chats.
In case you do not have a live chat system installed, we can setup one up for you. We will suggest a live chat software that would suit your needs, and install it for a charge of $60.
2. I would like to have the ability to see all chats and responses to chats. Is this possible?
3. Can you list the live chat software that Bobcares supports?
Most of our customers use live chat software like PHP Live Chat, Olark, Kayako Fusion, LiveChatInc, LivePerson, etc.
We know web hosting
Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.
We champion small business
Bobcares started in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.
We are trusted
We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.