Outsourced chat support

100% white labeled tech support for online service providers.

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Bobcares delivers instant technical support to your customers over live chat 24 hours a day, 7 days a week. The service is 100% white labeled, which preserves your brand identity by using your support systems and by following your support policies.

How we help

Technical support

Our team helps customers resolve a wide range of technical issues in all common internet technologies.

Emergency handling

Your customers get immediate response and continuous updates about service outages.

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Low hold time

Each chat is taken within the first couple of rings, giving your customers instant access to support.

Personalized responses

We do not use canned replies. Each response is personalized to address the customer’s specific question.

Friendly, patient support

We walk customers through the resolution steps, and stick with them until its confirmed as working.

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Quick resolution

By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.

Account subscription support

Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.

Pre-sales support

We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.

How it works

We deliver 100% white labeled support by answering your customer’s support requests using your support systems (we’ll help you set it up if you don’t have one). All responses in live chat are customized to reflect your company name, not ours.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

3 Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Pricing

$3.29/chat

Minimum order – 100 chats per month.

Need a different support plan?

We’ve got you covered. Click below and we’ll send you a custom quote.

What you get

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24/7 support coverage

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100% white labeled support

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Personalized chat response

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Support for unlimited servers

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Windows & Linux hosting support

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Technical & pre-sales queries support

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

Our customers our work

We leave no stone unturned to leave our clients starry-eyed!

15 years with Bobcares and counting

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

1stHostWeb.com

Bobcares is a strategic partner for my web hosting business

Bobcares has been part of our support solution for since 2002. We had grown so much that we needed a full time support staff. We looked at all of the options and outsourcing was the way to go.

We now regard Bobcares as a strategic partner in our company. They have truly become part of the GH1 Team.

We use Bobcares because we care about our customers!

Dale C. Crow

GH1 Web Hosting, Inc.

I now spend more time with my family

Since using Bob Cares we have had fewer customer’s cancel accounts, and have had more new sign ups than ever before.

Best of all I have more time to spend with my family. BobCares goes above and beyond.

Thank you very much for every thing.

Jason Litson

Link Disk Host

Frequently asked questions

1. Is the Live chat software setup on my server or Bobcares server?

The live chat software would be setup on your server. This gives you complete control on how your customers receive our service. You will need to provide operator level access to Bobcares techs to attend customer chats.

In case you do not have a live chat system installed, we can setup one up for you. We will suggest a live chat software that would suit your needs, and install it for a charge of $60.

2. I would like to have the ability to see all chats and responses to chats. Is this possible?
Yes you can see all the chat transcripts. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.
3. Can you list the live chat software that Bobcares supports?

Most of our customers use live chat software like PHP Live Chat, Olark, Kayako Fusion, LiveChatInc, LivePerson, etc.

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top outsourced support provider for the past 15+ years. Over 250+ customers entrust us to resolve close to 52,000 support queries per month and keep their 47,000+ servers fast and secure.

Start your support today!


Talk to our support specialist. We’ll build you a custom support plan.

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