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Everything you need for customer delight


With a team of Bobcares engineers, you get the whole package – world class technical support, unrivalled infrastructure management and professional operations management.

 

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Bobcares engineers are much more than technical support agents. We are support and technology specialists. We constantly innovate and improve your systems and procedures to give the best service experience to end-customers.

Technical support features


Unlimited technical support

Your customers get virtually unlimited support. There’s no per instance cost, or ticket/chat limit.

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Multi-channel support

Your customers get 24/7 access to expert assistance over help desk and live chat.

Customized response time

By default we respond to support queries in 1 hour, but this can be customized to match your SLA.

Customized support style

Technical, to-the-point answers, or detailed step-by-step assistance. You can customize the support style.

Service issue troubleshooting

Account issues such as mail errors, web errors, etc. are quickly resolved through advanced troubleshooting.

Security incident response

Security incidents in the server or for individual accounts are attended to immediately.

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Performance incident response

Performance issues in the server and individual accounts are resolved promptly.

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Crash recovery assistance

Data lost through service or server crashes are recovered using data repair, backup restores, etc.

Account provisioning

We help new customers setup their services and configure their client devices.

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Account migration

We help your customers migrate to new servers with zero data loss and minimal downtime.

Subscription management assistance

We help account owners track their account status, and add new services.

Pre-sales support

Our techs learn all aspects of your business, so that potential customers get a  clear answer to their queries.

Infrastructure support features


Emergency server support

In incident response, service quality is quickly restored, and actions are taken to prevent it in future.

Security incident response

Security incidents in the server or for individual accounts are attended to immediately.

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Performance incident response

Performance issues in the server and individual accounts are resolved promptly.

Preventive maintenance

Periodic maintenance audits are done to keep the servers updated, security hardened and performance optimized.

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Crash recovery assistance

Data lost through service or server crashes are recovered using data repair, backup restores, etc.

Account/Server provisioning

We setup new accounts and servers, and help customers configure their services.

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Account/Server migration

We take care of end-to-end account and server migrations with zero data loss.

Backup management

Backup process is closely monitored, and backup integrity is audited to ensure fool proof disaster recovery.

Infrastructure design and setup

We help you choose the right technology, and setup your new server infrastructure.

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24/7 server monitoring

Server alerts are monitored 24/7 and incident response is triggered if server stability or security is affected.

Dedicated/Co-location support

We help you setup and maintain reliable services on dedicated/co-located servers.

Virtualization support

We help you migrate into and manage your servers in a virtualized environment like VPS, Cloud, etc.

DevOps

Our experienced engineers help you streamline your DevOps, and help you achieve quicker time to market.

Support management features


Support customization

Support process and systems are customized to meet your specific business goals and objectives.

Coverage customization

Support shifts are customized to meet your technical support and server management requirements.

Custom reports

Custom systems are implemented to collect data and present reports specific to your objectives.

Single point contact

Your team is headed by an account manager who is accountable to meet all support related business objectives.

Technology consultation

Your account manager helps you evaluate and implement emerging technologies for your service.

Periodic business reviews

Bobcares management initiates periodic business reviews to evaluate progress and set new goals.

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