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Outsourced chat support


We help you focus on your core business without compromising on the quality of service or support.

 

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Home   /   Managed Technical Support   /   Live Chat Support

Gone are the days where customers wait for hours on end to receive an email response from tech support. Live chat is fast becoming the support channel of choice because of its real-time nature of interaction, and instant access to an expert technician. However, maintaining a 24/7 live chat support service can involve a significant investment in resources, and can cut into your management time running your core business. This is where outsourced chat support from Bobcares can help you.

Bobcares delivers instant technical support to your customers over live chat 24 hours a day, 7 days a week. The service is 100% white labeled, which preserves your brand identity by using your support systems and by following your support policies. By outsourcing chat support to Bobcares, you save on recruitment, training, quality assurance, infrastructure maintenance, and a slew of other costs, while not compromising on service quality.

Benefits of outsourcing chat support


 

Focus on your core business

When you outsource chat support services, you are essentially freeing up your time to focus on your core business, which would otherwise be spent on analyzing support trends, dealing with escalated issues, or managing support quality.

Save costs

Maintaining a 24/7 chat support service can cost your a pretty penny. By outsourcing chat support, you save on the costs of maintaining office infrastructure, recruitment, payroll management, etc., without compromising on service quality.

Professional support management

We all have our specialties – the things we are good at. You are good in your business, and we are good in customer support. By outsourcing chat support, you gain from the constant innovation and insights of a professional company focused only on support.

Why outsource chat support to Bobcares?


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24/7 availability

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.

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White label support

All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.

Certified quality

Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.

Certified security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.

Features of Bobcares outsourced chat support


Technical support

Our team helps customers resolve a wide range of technical issues in all common internet technologies.

Emergency handling

Your customers get immediate response and continuous updates about service outages.

Low hold time

Each chat is taken within the first couple of rings, giving your customers instant access to support.

Personalized responses

We do not use canned replies. Each response is personalized to address the customer’s specific question.

Quick resolution

By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.

Friendly, patient support

We walk customers through the resolution steps, and stick with them until its confirmed as working.

Account subscription support

Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.

Pre-sales support

We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.

Industries


 

outsourced chat support for web hosts

WEB HOSTS

outsourced chat support for data centers

DATA CENTERS

outsourced chat support for SaaS providers

SAAS PROVIDERS

outsourced chat support for cloud hosting providers

CLOUD PROVIDERS

outsourced chat support for ecommerce web sites

E-COMMERCE WEBSITES

outsourced chat support for app developers
APP DEVELOPERS

outsourced chat support for business web sites
BUSINESS WEBSITES

outsourced chat support for private clouds
PRIVATE CLOUD

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