24/7 Customer Support
Our DirectAdmin experts are available round-the-clock to help your customers. We routinely resolve a wide range range of issues that includes web hosting errors, virtualization related issues, server monitoring, server hardening and more.
DirectAdmin installation has a few compatibility issues and tricky errors. Our system admins can setup the DirectAdmin server the right way the first time. We will perform all needed initial fine tuning and customization as per your request.
DirectAdmin setup can be more optimized than the default one. We can do it, including Apache, PHP, and MySQL optimization. We will make sure your server is running fast as possible while consuming minimum resources.
Websites can sometimes be unresponsive with a wide range of errors. This includes 404 Not Found, 500 Internal Server Error, 403 Forbidden Error, Database error or simple white pages. Our support team can investigate and fix issues quickly.
ClamAV & LFD Support
ClamAV & LFD are additional security layers that we setup for our clients to block trojans, virus or other such malware. We routinely update the antivirus database and audit the server so that your server remains immune to the latest viruses & exploits.
Server Security Management
Hackers break into servers through vulnerable software, weak firewall/network settings or through insecure user accounts. We will periodically audit your server, install pending updates, apply new firewall rules and fix any user vulnerability that we find.
Proactive Server Monitoring
We offer real-time monitoring service for all servers whereby we proactively monitor your server and quickly resolve server issues like high server load, spam issues, DB errors and more. In case the server is unreachable, we will open a support ticket to your DC and bring your server back online.
Hackers often try to break into servers using brute forcing, or even try to bring down services using DoS attacks. We will harden your server against such attacks. We will monitor your server for such attacks and promptly block attacking IP if we detect a similar issue.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
What an amazing team and company! The solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!