Drupal Support

Quick, expert help to fix broken site, security issues, module errors, and more.

Professional consultation

Customized solution

24/7/365 coverage

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From small errors (such as PHP/database errors, browser compatibility, failed update, etc.) to major issues (eg. hack recovery, website restore, SEO review, etc.) we resolve a wide range of issues that’s faced by Drupal users.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

Spam mitigation

$90

Database recovery

$90

Fix PHP errors

$45

Hacked site recovery

$90

Theme/Module update

N

Fix broken site

Layout/Style changes

Feature addition

Don’t see your specific issue listed? Talk to an expert.

Get started

We start with a professional consultation. This process usually takes 1 hour, where our experts check your website, find out exactly what needs to be fixed, and lay out a solution plan. Quicker solutions are usually implemented within this initial 1 hour. Have questions? Talk to our expert.

1. Choose a support plan
2. Submit support request
Describe the issue you are facing. On form submission, you'll be redirected to the payment page.

Pricing

Member access

Sign up once. Get instant access to experts familiar with your server 24/7. ZERO consultation fee and 66.7% discount on admin hours.

$89.99/month

($120 $0 consultation fee)

You get 3 hours per month. Billed annually.

BUY NOW

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Standard support

  • Covers site administration tasks such as backup audits, migration, security hardening, etc.
  • 12 hour response.
  • Additional hours at $29.99/hr.
N

36 hours available all year

Use it all at once for one-off major tasks or split it over the year for periodic server issues.

N

24/7 coverage

We’re online 24/7. Just send us a mail, and we’ll get on your case right away.

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Zero setup time

When you need help, you only need to contact us. Since we’ll be familiar with your server and hours are pre-paid, no time is spent in granting access, checking settings or paying bills.

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All-purpose support plan

Useful for routine website/server maintenance or major one-time complex tasks.

Maintenance tasks

  • System updates & patching
  • Application updates
  • Anti-virus update & scanning
  • Web/DB performance tuning
  • Backup audit & error fixing
  • Security audit & hardening
  • Firewall audit & tuning

One time tasks

  • Website/server migration
  • Web/DB/Mail error fixing
  • Backup restores
  • Application installations
  • Service re-configuration
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Priority support

Our experts respond within 30 mins for emergency issues. Members get Priority support at $49.99/hr. That’s a 55% off from our normal rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Pay as you go

Get one time assistance at our website server administration pricing.

$89.99/hour

(+ $120 for the first hour of consultation)

GET STARTED

N

Standard support

  • Covers server administration tasks such as server upgrades, malware removal, speed optimization, etc.
  • 12 hour response.

Emergency tasks such as hack recovery, spam mitigation, and more are covered under our Emergency Server Support plan, where experts attend your request within 1 hour.

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Frequently asked questions

What's a work estimate? How does it work?

Many issues such as server config errors or firewall issues gets resolved in 1 hour. But some others, like database errors or malware cleaning needs estensive work, and could take more than 1 hour.

The initial consultation convers 1 hour of server administration, but if the resolution takes more than 1 hour, we will provide a plan to move forward and we will keep you updated about the progress of the work continuously.

Work done after the first hour is billed in the increments of 30 minutes in a pay-as-you-go manner. After completion of the work, work will be billed based on time spent for the complete work.

If you need more details, please contact us.

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.

What our customers say about us