Application hosting support

No matter which website application your use, chances are, we are already supporting it.

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Bobcares routinely manages websites that cover a wide range of technologies. We take care of all the website administration and server management tasks that includes, app upgrades, server upgrades, performance tuning, uptime monitoring, security hardening, backup management, etc. Listed below are a few applications and platforms we administer on a day-to-day basis.

Supported web applications

WordPress

WordPress is the most popular content management system. It can be installed as a stand alone site, or a multi-site that can host many domains in the same hosting space.

Read about Bobcares WordPress support

Magento

Magento is a popular e-commerce platform that has a vibrant ecosystem that offers a wide range of feature add-ons to cater to all types of online businesses.

Read about Bobcares Magento support

Drupal

Drupal is a popular open source content management framework, which has a minimalistic core set of features, but is extensible with a growing list of modules.

Joomla!

Joomla! is a cross-platform content management system that is intuitive to use, and is extensible with a wide range of “components”, “plugins”, “templates”, and “modules”.

DotNetNuke

DotNetNuke or DNN is an open source content management system based on Microsoft .NET. A large collection of third-party apps allow extension of features to DNN core.

PHP web apps

PHP is a server-side scripting language designed for web development. Most popular frameworks include Laravel, Phalcon, Symfony, Yii, Codeigniter, CakePHP and Zend.

Django/Python web apps

Python is a general purpose programming language that allows creation of web front ends for complex business applications. Popular frameworks include Django, Flask and Pyramid.

Ruby on rails web apps

Ruby on Rails is a popular development framework that enables building extensible, fast and scalable web applications in a very short time (aka Rapid Application Development).

Java web apps

Java is a mature application development platform which allows creation of large business apps using frameworks such as Spring MVC, JSF, Vaadin, GWT, etc.

How we help

Technical support

Snags in sending your bulk marketing mails? Trouble resolving a software conflict? Our technical support team can help you fix all of them in a jiffy. We are available 24/7 over help desk and instant messenger, and expert help is just a click away.

24/7 monitoring & service recovery

Your customers and search engines value fast websites, which is why we maintain a 24/7 expert technical team to monitor your server health and take immediate corrective actions in case of performance issues, security issues, service failures, etc.

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Server audit & hardening

New vulnerabilities are disclosed for server software all the time. We monitor security channels, and patch the server if a new vulnerability is reported for server software. Additionally periodic top-down audits are done to secure all services and ports.

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Server performance tuning

Server load spikes could be caused by abusive user scripts, hardware issues, un-optimized server processes, etc. Through 24/7 emergency support and preventive maintenance, Bobcares helps you recover from and prevent server performance issues.

Virtualized environment support

Virtual environments like Docker, LXC/LXD, OpenVZ, etc., offer a cost effective way to deliver high performance hosting. However, many functions such as network bridging, storage allocation, etc., need to be carefully managed to ensure optimal hosting experience. We help you migrate to, and manage virtual hosting environments.

Infrastructure maintenance

Corrupted RAID arrays, outdated system software, disk space issues – all are part of maintaining a world class hosting service. We take care of all your infrastructure maintenance operations, so that you can focus on making your service even more awesome.

DevOps

As they say, time’s money. We help you reduce time to market by maintaining uniform development and production environments and automating the deployment process, and building systems to easily manage a diverse server infrastructure.

Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Application hosting providers who want to deliver prompt technical support 24/7. Our service includes:

Server Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Web server owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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