Magento hosting support

We help you deliver a top-notch Magento hosting service that’s blazing fast, rock solid, and secure.

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In many ways, Magento is the uncrowned king of e-commerce apps. It’s stable, secure and feature rich, but maintaining high performance and customizing Magento for specific requirements can be quite challenging. This is where Bobcares can help.

Bobcares takes care of all your Magento maintenance and support activities, so that you can focus on your core business. We provide 24/7 website security monitoring, web server optimization services, 24/7 emergency server support and proactive server management that help you deliver reliable services.

How we help

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Server performance tuning

Typical Magento hosting servers handle thousands of transactions per hour. Such heavy usage calls for frequent re-optimization of database clusters, caching systems, load balancers, web server settings, etc. We keep a close eye on infrastructure performance 24/7, and make timely adjustments to keep the server running smooth.

24/7 monitoring & service recovery

Your customers and search engines value fast websites, which is why we maintain a 24/7 expert technical team to monitor your server metrics and take immediate corrective actions in case of performance issues, security issues, service failures, etc.

Technical support

Running an e-commerce store often brings its own set of technical challenges. This can include bounced mails, website errors, database errors, and more. When your customers need assistance with such issues, our experts are online 24/7, over help desk and live chat.

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Server audit & hardening

Like the infamous GuruincSite malware, mass exploits of Magento sites do occur from time to time. We monitor security channels, and quickly patch the server firewall if a new vulnerability or exploit is reported for Magento. Additionally periodic top-down audits are done to secure all system services.

Virtualized environment support

Virtual environments like Docker, LXC/LXD, OpenVZ, etc., offer a cost effective way to deliver high performance hosting. However, many functions such as network bridging, storage allocation, etc., need to be carefully managed to ensure optimal hosting experience. We help you migrate to, and manage virtual hosting environments.

Infrastructure maintenance

Corrupted RAID arrays, outdated system software, disk space issues – all are part of maintaining a world class hosting service. We take care of all your infrastructure maintenance operations, so that you can focus on making your service even more awesome.

DevOps

As they say, time’s money. We help you reduce time to market by maintaining uniform development and production environments and automating the deployment process, and building systems to easily manage a diverse server infrastructure.

Magento support examples

magento support optimizing performance

How to tune a Magento website

Unoptimized website and server settings lead to sluggish Magento performance.

Read more

magento support guruincsite malware

How to clean GuruIncSite malware from Magento 

GuruIncSite malware spread using Magento’s Shoplift vulnerability.

Read more

magento support blocking guruincsite malware

How we blocked GuruIncSite infection using Naxsi firewall

The best defense to an evolving threat is to proactively patch server firewalls.

Read more

magento support docker with magento

Simplifying Magento development using Docker

Using Docker enabled us to save time and effort in maintaining multiple server environments.

Read more

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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