In many ways, Magento is the uncrowned king of e-commerce apps. It’s stable, secure and feature rich, but maintaining high performance and customizing Magento for specific requirements can be quite challenging. This is where Bobcares can help.
Bobcares takes care of all your Magento maintenance and support activities, so that you can focus on your core business. We provide 24/7 website security monitoring, web server optimization services, 24/7 emergency server support and proactive server management that help you deliver reliable services.
How we help
Server performance tuning
Typical Magento hosting servers handle thousands of transactions per hour. Such heavy usage calls for frequent re-optimization of database clusters, caching systems, load balancers, web server settings, etc. We keep a close eye on infrastructure performance 24/7, and make timely adjustments to keep the server running smooth.
24/7 monitoring & service recovery
Your customers and search engines value fast websites, which is why we maintain a 24/7 expert technical team to monitor your server metrics and take immediate corrective actions in case of performance issues, security issues, service failures, etc.
Running an e-commerce store often brings its own set of technical challenges. This can include bounced mails, website errors, database errors, and more. When your customers need assistance with such issues, our experts are online 24/7, over help desk and live chat.
Server audit & hardening
Like the infamous GuruincSite malware, mass exploits of Magento sites do occur from time to time. We monitor security channels, and quickly patch the server firewall if a new vulnerability or exploit is reported for Magento. Additionally periodic top-down audits are done to secure all system services.
Virtualized environment support
Virtual environments like Docker, LXC/LXD, OpenVZ, etc., offer a cost effective way to deliver high performance hosting. However, many functions such as network bridging, storage allocation, etc., need to be carefully managed to ensure optimal hosting experience. We help you migrate to, and manage virtual hosting environments.
Corrupted RAID arrays, outdated system software, disk space issues – all are part of maintaining a world class hosting service. We take care of all your infrastructure maintenance operations, so that you can focus on making your service even more awesome.
As they say, time’s money. We help you reduce time to market by maintaining uniform development and production environments and automating the deployment process, and building systems to easily manage a diverse server infrastructure.
Magento support examples
The best defense to an evolving threat is to proactively patch server firewalls.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
What an amazing team and company! The solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!