Magento Support

Magento experts are online 24/7 to fix issues such as broken site, slow site, and more.

Professional consultation

Customized solution

24/7/365 coverage


Magento sites often face slow site speed, broken pages, database errors, and more. Our experts are on stand-by round the clock to quickly fix your site, and minimize SEO impact or loss in online sales.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.


Fix slow site


Remove site blacklists


Fix site errors


Hacked site recovery


Module/Theme update


SEO optimization

Layout/Style changes

Feature addition

Don’t see your specific issue listed? Talk to an expert.

Get started

We start with a professional consultation. This process usually takes 1 hour, where our experts check your website, find out exactly what needs to be fixed, and lay out a solution plan. Quicker solutions are usually implemented within this initial 1 hour. Have questions? Talk to our expert.

1. Choose a support plan
2. Submit support request
Describe the issue you are facing. On form submission, you'll be redirected to the payment page.


Pay as you go

Covers all one-time maintenance tasks & setup. Buy hours and use when you need them.




Standard support

  • Maintenance tasks such as Application install, migration, website hardening, optimization or more.
  • 12 hour response

Members access

Get expert help at Members only discounted hourly rates.


With $39.99/mo membership. 1 support incident per month included.



Standard support

  • Maintenance tasks such as Application install, migration, website hardening, optimization or more.
  • 12 hours response

Emergency support

  • Covers emergency tasks such as hacking, server/site down, spamming, dos attacks.
  • 1 hour response

12 support incidents included per year

Every month, you’ll accrue 1 Standard or Emergency support incident, for a total of 12 incidents per year. Each incident will have a maximum of 1 hour. Additional standard hours are at $29.99/hr. Additional emergency hours are at $44.99/hr.


Roll over unused hours

Unused hours can be accrued and used when needed within one year.


FREE server audit included

Includes monthly server audit for 1 server. A specialist server admin will audit your server and give you a full server audit report along with recommendations.


Member pricing

These are approximate rates based on member pricing. Rates can differ based on complexity of server configuration.

  • Application setup – $99.98 $59.98
  • WordPress update – $49.99 $29.99
  • Server hardening – $149.97 $89.97
  • Server speed optimization – $149.97 $89.97

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Frequently asked questions

What's a work estimate? How does it work?

Many issues such as server config errors or firewall issues gets resolved in 1 hour. But some others, like database errors or malware cleaning needs estensive work, and could take more than 1 hour.

The initial consultation convers 1 hour of server administration, but if the resolution takes more than 1 hour, we will provide a plan to move forward and we will keep you updated about the progress of the work continuously.

Work done after the first hour is billed in the increments of 30 minutes in a pay-as-you-go manner. After completion of the work, work will be billed based on time spent for the complete work.

If you need more details, please contact us.

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar


Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications