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cPanel DNS cluster – The Pros and the Cons!

by Reeshma Mathews | Oct 15, 2018 | cPanel, Server Management

A slow website can harm your business as much as a broken site – And you wouldn’t want either of these to happen to you! That’s where clusters and High Availability setup helps. As part of our Support Engineers Services, we configure and maintain...

What is “Optimize Website” in cPanel? Is it good enough for SEO?

by Visakh S | Oct 13, 2018 | cPanel, Server Administration

Websites that load in 2 seconds are the new norm in SEO. Google’s website auditor marks 1.2 seconds [1] as the ideal speed score, and it won’t be long before all business sites fall in line. That brings us to the question : How do you improve your site...

SMTP error from remote mail server after RCPT TO | Causes & Fixes

by Reeshma Mathews | Oct 13, 2018 | Latest, Server Management

One commonly encountered email error is “SMTP error from the remote mail server after RCPT TO”. It shows up when users try to send emails to other email accounts. Email errors can be really bothersome – they can hit you hard and unexpectedly when you...

How to fix “550-previous (cached) callout verification failure” email error

by Visakh S | Oct 12, 2018 | Server Management

Spammers have made life difficult for us all. These days even legitimate mails get snagged in the vast array of anti-spam defenses deployed by companies. One such commonly misclassified anti-spam bounce is: user2@recipient.com SMTP error from remote mail server after...

PHP mail function not working in cPanel – Causes and Fixes

by Visakh S | Oct 12, 2018 | cPanel, Server Administration

PHP applications like WordPress, Joomla etc. send mail using a PHP feature (aka function) called “mail()”. Hackers largely exploit the PHP mail function for spamming. No wonder, Webhosting companies disable PHP mail function on the server as a rule of thumb. This...

Tired of Drupal admin access denied error? Here’s how to fix it

by Visakh S | Oct 10, 2018 | Drupal, Server Management

For as long as Drupal has existed, users have seen this error one time or the other: Access denied You are not authorized to access this page. It might have appeared after a site migration, a server update or for no reason at all. Drupal admins won’t be able to...

2 causes for “550 REJECTED – Bad HELO – Host impersonating [DOMAIN]” & how to fix it

by Visakh S | Oct 9, 2018 | Server Management

Mail errors. They hit you at your most vulnerable, and make you want to smash your laptop. We know. Because we help website owners resolve email errors and other technical issues as part of our Server Support services for web hosting providers. Hosting users...

5 causes for “503 failure of data connection” FTP error and how to fix them

by Visakh S | Oct 8, 2018 | FTP, Server Administration

Errors can be frustrating, especially if they are cryptic, like this: Response: 150 opening data connection Response: 503 Failure of data connection. You know that the connection has failed (obviously!), but where? Here at Bobcares.com, we help Web hosts, VPS users...

Error “550 xxxx is not allowed to send mail from” – 3 Causes and Fixes

by Visakh S | Oct 6, 2018 | Technical Support

Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. And as part of our services, we resolve technical support queries posted by hosting users. A common email bounce error we see in support requests is: This is an SMTP server at...

24/7 tech support in web hosting – Common pitfalls & how we avoid them

by Visakh S | Oct 5, 2018 | Server Administration

24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers. So, how do the winners do it? They make fewer mistakes than others, and focus on a few key...
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