Tried and tested solutions for your servers, from our outsourced support diaries.
In our role as Outsourced hosting support specialists for web hosts, we perform VPS provisioning services, along with configuring and managing these instances.
Recently we faced an issue with a new order in PBAS (Plesk/Odin Business Automation Standard). It failed to provision with the following error – “The specified language pack is installed but not enabled in the system.” (more…)
In a recent post on how to allow users to configure their custom PHP settings, we discussed the steps to enable custom php ini in cPanel servers with suPHP using EasyApache 4.
But in a shared server environment, it is usually not advisable to allow customers to have their own custom php.ini file to override the server wide settings. (more…)
Managing the customer accounts and provisioning orders via hosting platforms such as WHMCS, is a key task that we perform in our role as Outsourced hosting support specialists for web hosts.
WHMCS sends notifications to users and admins in the server, in many scenarios such as new order intimation, account creation, support tickets, invoices, etc. (more…)
Backups can be stored in any location, from the same server to a remote one. For redundancy and better reliability, we recommend storing backups in remote locations.
Remote backups can be configured via FTP or other backup scripts. During the backup process, server attempts to transfer the backups to remote server via FTP or rsync. (more…)
In cPanel servers that are running Lightspeed web server, we recently came across an issue after the latest cPanel update. The temporary URLs to access domains (IP/~username) stopped working.
While temporary URLs are disabled in some servers to protect bandwidth and for security reasons, there are many web hosts who provide this feature to their customers. (more…)
Backups are inevitable for business uptime. Disasters such as a hard disk crash, may strike any moment, and having latest server backups handy helps in getting your business back and rolling without much downtime.
But many often, web hosts configure backups, but never check them for completion or adequacy. This can end up spoiling the effectiveness of having backups, if they are useless or incomplete.
While running a cPanel hosting business, many often you may get contacted by your customers who complain that they can’t access cPanel.
Inability to access cPanel can hinder with their website updates and other functions, thus causing customers to complain. In our role as Outsourced hosting support specialists for web hosts, we help resolve such issues for web hosts. (more…)
[FAIL] Starting MySQL database server: mysqld . . . . . . . . . . . . . . failed
Many a times, you’d have come across this message in your server while trying to restart the database server. Web hosts can go into a panic mode when the database server stops working, as the customers would start complaining.
In our role as Outsourced hosting support specialists for web hosts, database server errors are a commonly encountered issue. Here, we’ll see the causes and solutions for ‘Mysql failed to start’ scenarios.
cPanel/WHM is the most commonly used control panel in hosting industry. In our role as outsourced hosting support specialists for web hosting companies, we resolve many errors related to the control panels.
Using the WHM, it is easy manage various services in the server, but there are many situations where these features fail or give errors, and expert intervention is required. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. Along with providing end-user tech support, we help web hosts troubleshoot errors in hosting systems such as Billing Software, Ticketing System, Control Panel, and more.
We’ve recently seen an error in ClientExec billing system where auto-provisioning of hosting accounts fails in Plesk servers. (more…)