Do I really need to offer 24/7 hosting support to my customers? Can’t the tickets wait till business hours when my staff gets back to office? – Web hosts often face this dilemma, especially during the initial business setup.
Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?
If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)
Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.
Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
Server updates – We all know it’s important, but many often, server owners push aside these server updates, until its too late..
One may have many reasons for that, and most often it happens as we think it’s not that important or a top priority matter. Server owners may also be worried about something going wrong after the update.
Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).
In support tickets, users often request disabling the cPanel firewall, but we advice against it.
With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks.
For big cloud service providers who offer server virtualization solutions, VM provisioning tasks form an integral part of their order processing activities. (more…)
Web hosts lose thousands of dollars to server attacks. Data loss and downtime badly affects hosting credibility. Securing web servers from attacks is crucial for business success.
Google forums get bombarded by customer complaints whenever they see a ‘502 server error – Bad Gateway’ in their Google applications. Though an intermittent error, it can often shoo away visitors from your website.
In our role as Server support specialists, we resolve and prevent service errors in both Linux and Windows servers. Recently we were contacted by a Windows server owner who was getting “HTTP Error 503. The service is unavailable” in his websites.
Upon examining the EventViewer logs, we could see the error “A process serving application pool ‘plesk(default)(4.0)(pool)’ suffered a fatal communication error with the Windows Process Activation Service”. (more…)
Web hosts are now rapidly moving on to virtualization solutions to provide cheap and easily scalable hosting services such as VPS hosting, to their customers.
In our role as Outsourced hosting specialists for web hosts, we help setup and maintain a suitable virtualization solutions for their hosting purposes. One of the popular open source systems we configure is oVirt.