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Customer support outsourcing – What goes wrong & how to avoid it

When you need to focus on your business, whether it is to establish a new one, or scale it up, outsourcing is a great option. You get professionals to deliver great support to your customers, while you spend time on issues that absolutely need your attention.

But all that works only if your support partner is capable of delivering a totally hands-off support operation.

How do you choose the right support partner? One way is to look at what CAN go wrong while outsourcing, and checking if your support company is equipped to prevent it. (more…)

Speed up website – How the perfect server solution can boost your slow websites

A slow website does more harm to your business than good. Not only would customers abandon it, they may also share negative reviews with others.

We’ve seen scenarios where a single website slows down the entire server. In our server administration services, we often get requests to speed up websites.

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Bot attack prevention – How to rescue & protect your website, VPS or server from malicious connections

Every day, cyber criminals use malicious bots extensively to infect websites, send spam, and take down websites with DDoS – all for money.

As a server administration company, we often act as the 911 Emergency Rescue for websites under bot attacks.

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The right way to fix “The certificate is not trusted” error in Plesk

VPS or Dedicated server owners who use Plesk sometimes receive the error “The certificate is not trusted” when accessing the Plesk panel.

This is due to Plesk using a “self-signed” certificate – which means that the certificate is not an authentic CA certificate issued by a recognized authority like Verizon or Comodo.

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Plesk backup failed? Here’s how we fixed a Plesk server that stopped performing backups

Ever faced a hard disk crash in your server? Then you’d know very well the importance of doing regular backups. But what if you notice a backup failure when you need it the most?

That is why it is important to choose a server management service that ensures you have your backups up-to-date and available, when a server emergency arises. (more…)

How to speed up Apache webserver for maximum Performance

How to speed up Apache webserver for maximum Performance

Everyone loves a fast website. Kissmetric survey shows that 40% of people abandon a website that takes more than 3 seconds to load. Even search engines such as Google promote fast websites in their top search results.

If your web server cannot serve sites within 3 seconds, you’re at a risk of losing your hard earned business to your competitors. Speeding up your web server is vital to avoid your business going downhill. (more…)

Tech support process outsourcing : How to choose the right support provider

Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don’t have direct control over how the support is delivered on a daily basis.

That is why it is important to choose a support provider whom you can trust to deliver support better than yourself. But, how do you find a trustworthy support partner? (more…)

cPanel multi server aka cPanel cluster – How it helps your webhosting business

Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that?

In our role as Hosting support specialists for web hosting companies, Bobcares engineers manage hundreds of cPanel servers. We setup and manage several cPanel cluster infrastructure as a part of this cPanel server management services.
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Technical support outsourcing – What often goes wrong and how we prevent it

Running an online service business can be hard. You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.

Technical support outsourcing is a good way to keep costs down while delivering a full stack service. However, if you are not careful in choosing the right support provider, outsourcing will do you more harm than good. (more…)

After hours tech support – Common mistakes and how to avoid them

After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business.

Here at Bobcares, we help web hosts and other online service providers deliver 24/7 tech support. Here are a few common mistakes that we’ve seen companies make, and how we help them avoid it. (more…)

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