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What is Dedicated support (aka Dedicated service)?

Running a business isn’t easy. There are a hundred things you need to take care of. It includes billing, sales, marketing, tech support, store management, and more.

That is why many companies outsource at least a part of their business activities to an external company. (more…)

How to fix “508 Resource Limit Is Reached” error in CloudLinux + cPanel/WHM servers

How to fix “508 Resource Limit Is Reached” error in CloudLinux + cPanel/WHM servers

Almost every webmaster starts hosting their website using a shared hosting account. It is a very cost effective method, but sharing resources with other customers can sometimes lead to slow site speed. Over the years, several methods were invented to ensure fair share of resources for everyone in a shared hosting server. One such method is resource usage limitation. (more…)

Top 5 reasons for WordPress error “client denied by server configuration” and how to fix it

Here at Bobcares, our Hosting Support Engineers provide tech support to VPS providers, Cloud hosters, and other online service proiders.

We help VPS users resolve their server and web application issues by functioning as the tech support of our customers (the service providers).

In the line of our work, a common error we see in WordPress sites hosted on Apache servers is client denied by server configuration(more…)

How to resolve IIS “HTTP Error 503. The service is unavailable.” error in hosting servers

In our role as Web support specialists, we resolve and prevent service errors in both Linux and Windows servers. Recently we were contacted by a Windows server owner who was getting “HTTP Error 503. The service is unavailable” in his websites.

Upon examining the EventViewer logs, we could see the error “A process serving application pool ‘plesk(default)(4.0)(pool)’ suffered a fatal communication error with the Windows Process Activation Service”. (more…)

What is a Dedicated Support Engineer? Top 3 qualities to find the best DSE

Running an online business can be hard.

You need innovate on your core business offerings, take care of sales, run marketing campaigns, update the site, and top of it all, take care of your servers and customers.

Tech support can take up more than 50% of your productive time and can be immensely distracting.

That is why many companies hire a Support Engineer to manage their servers and to help with tech support. (more…)

LFD saying “Suspicious process running under user XXXX”? Here’s how we fixed it

Here at Bobcares, our Dedicated Support Engineers maintain servers of web hosts, web designers, and other online businesses.

In cPanel and Plesk servers, a common error we see from LFD (Login Failure Daemon) is Suspicious process running under user XXXX. (more…)

How to optimize Magento using admin panel tweaks

How to optimize Magento using admin panel tweaks

At the last count, more than 235,000 websites use Magento. It is by far the most popular eCommerce platform, primarily because it is feature rich and flexible. However, many Magento site owners grapple with poor page loading speeds. It leads to lost sales. However, with a proper knowledge of admin panel settings, Magento sites can be configured to load fast.

(more…)

How to fix email error ‘SMTP connect() failed’ in WordPress sites

How to fix email error ‘SMTP connect() failed’ in WordPress sites

WordPress is the most widely used CMS for websites. Sending out mails from WordPress is required in scenarios such as contact form submissions or password resets.

‘SMTP connect() failed‘ is a commonly encountered error in WordPress, due to which emails fail to be send from your WordPress site.

(more…)

Dedicated Support Services – What is it? Do you need it?

As your business grows, you’ll need help taking care of some parts of your daily activities – be it customer support, billing, account or inhouse upkeep.

This need is particularly strong in online businesses like web hosting, web designing or online publishing where almost all customer transactions happen online. (more…)

How to prevent mod-security 403 server errors in webhosting servers

How to prevent mod-security 403 server errors in webhosting servers

[Fri Jul 15 16:03:06 2016] [error] [client 91.***.**.**] ModSecurity: Access denied with code 403, [Rule:'ARGS|!ARGS:/page_content/|!ARGS:file|

This is a common error faced by web hosts, website owners and server owners. It means that the mod-security rules in the web server are blocking access to the users who try to access any URL in their site. (more…)

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