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Outsourcing technical support : Advantages and Disadvantages

Running a business can be immensely rewarding.

But it can also be immensely exhausing, especially in an industry like Web Hosting or Digital Marketing.

Customers would call you right in the middle of a family dinner, or servers would go down while you are travelling to some place.

There’s always a time in each web host’s life, when they decide, “Enough is enough. I must get someone to take care of all this.

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LiteSpeed vs Apache – What’s best for you?

It’s a classic tale of the Reigning Champion vs the New Comer.

Every Linux web server comes pre-installed with Apache. Unless you really dig in and look for alternatives, you are not likely to even know about Litespeed.

But still, here you are. Looking at how well Litespeed compares with Apache.

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How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)

7 proven ways to secure WHMCS from hackers, malware and vulnerabilities

7 proven ways to secure WHMCS from hackers, malware and vulnerabilities

Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits.

Over the past 10 years we’ve seen several WHMCS exploits that steal sensitive customer data, redirect payment accounts, and more. Today, we’ll go through the top 7 security practices that helped us secure WHMCS against all these attacks in our customer servers. (more…)

3 Simple steps to setup Let’s Encrypt in NginX server

3 Simple steps to setup Let’s Encrypt in NginX server

SSL certificates are costly. Or, used to be.

Now, website owners have a free, totally reliable option to setup HTTPS for their websites : Let’s Encrypt

Let’s Encrypt is a Certificate Authority that provides valid SSL certificates for free.

The downside is that, it can be a bit hard to setup – especially if you’re new to command lines.

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Server Maintenance Plan – Your key to a fast, secure server

Owning a server is much like owning a car.

You don’t have to be an automobile engineer to ride around in a car. It’ll take you places. You just need to fill in gas, check air pressure, and occasionally get it serviced.

In the same way, you don’t have to be a server expert to own (or rent) one and run your business apps in it.

But many server owners forget to get it routinely serviced. They pay their bills and assume all will be well.

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How to achieve customer delight with white label help desk support

How to achieve customer delight with white label help desk support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean?

Customer delight is not about making them say a “Thanks”. It’s about creating a “wow” factor to the customer, with your service. With the help of an excellent white label help desk support, you can make it a part of your company culture.
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24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.

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7 causes for PrestaShop white page, and how to fix it

As an Server Administration Service provider, we often get support requests from Prestashop owners.

A common error we’ve seen is the “Prestashop white screen” or the “Prestashop blank page“.

There are many reasons for this error to happen.

Listed here are the top few causes we’ve seen, and how we’ve fixed them.

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