Live Support – Outsource Live Chat Support
Get 24/7 live support for your business needs. Phone, Chat, or Email, hire experienced live support engineers dedicated to your company needs.
- Select support channel of your choice for outsourcing customer services
- Day, night or custom coverage
- Tech support, server management or both
How we help
Our experts function as your own staff. We take care of your servers and assist your customers over help desk, outsource live chat support & social media – 24/7/365.
Customized coverage
You may want a helping hand during business hours or want someone to take care of business when you are not in the office. With live chat outsourcing, you can customize how many hours of help you need (4 -24 hours /day).
Server monitoring & quick response
We won’t let your servers crash on our watch. Our live support server techs are experienced in emergency administration, and will recover a failing service before it can affect your customers.
Server setup and provisioning
On demand server administration
You may occasionally need help with a special software install, or troubleshooting your business website. Our customer service team can help you with all that. Just send a message.
Vendor and 3rd party management
100% white label live support outsourcing
Our techs use your support desk and your company’s email signatures for live chat support so that your customers feel they are talking to your own staff.
Multi channel help
We can assist your customers over Email, Helpdesk, Live chat or even social channels.
Billing and pre-sales help
Some of the common tasks we undertake include account renewals, new account hand-holding, and pre-sales enquiries via live chat.
Cloud and virtual server management
Server reputation management
Server maintenance (security, speed, updates)
From patching the latest vulnerabilities and timely software updates to regular performance tune-ups and backup management, we take care of everything that’s needed to keep your servers rock solid to improve customer experience.
Live support outsourcing
Our customer support team based in Cochin, India takes care of live support outsourcing, help desk support, live chat outsourcing services and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid, and to resolve over 52,000 support queries per month.
With an average resolution time of 23 minutes, this team resolves 97% of queries within 1 hour, and consistently achieves a customer happiness rating of 93% in customer surveys.
Outsource live chat support
Bobcares has a 24/7 customer support team to your company. You can customize all aspects of how the outsource live chat support team functions for enhanced customer loyalty. For example, you can choose to have techs with a particular area of expertise, like Linux administration. Or you can set a specific response time for the support tickets.
You have the full control. Just let us know what you want to customize, and we’ll make it happen for you.
How it works
Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparent assistance.
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We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.
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Our experts respond to your customers from your support system, and fix the issue within a few minutes.
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Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Bobcares services are rated highly
Certified support quality
We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve service quality.
Support operations management
We have over 20 years of experience in managing server infrastructure and helping hosting customers. If you want more time to focus on your core business, we can help you out by taking care of the entire support operations and server management.
Certified information security
We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.
F.A.Q.
Frequently asked questions
What is live support outsourcing?
Businesses can engage with their consumers or website visitors in real time across multiple channels, including phone, email, chat, and social media. The process of employing a third-party supplier to oversee a company’s live support operations or talking to customers is known as live support outsourcing.
What are the perks of outsourcing live support with Bobcares?
Outsourcing live assistance with Bobcares can result in cost savings, 24/7 customer service, and access to knowledgeable support staff.
How can I make sure that my live support operations are under quality control?
At Bobcares, we make sure to establish precise service level agreements (SLAs), give support staff ongoing training, and track and evaluate performance metrics to guarantee quality control.
How does Bobcares provide security and confidentiality?
Security and confidentiality are top priorities for Bobcares. To safeguard customer data, we have strong policies and processes in place and also sign nondisclosure agreements.
What services does Bobcares provide through outsourced live support?
Outsourced hosting support, helpdesk services, chat support outsourcing services, server management, call center outsourcing, cloud management, and customer support are just a few of the live support outsourced services that Bobcares provides.
What are the benefits of outsourcing live chat support?
Live assistance provides many benefits such as improve customer satisfaction, lower customer turnover, improved brand loyalty, and increase conversions .
Which channels are best for outsource support 24/7 live?
The choices of your clients will determine the ideal live support channels. Phone support, email, chat widget or chat windows, and social media are examples of common channels.
Does Bobcares offer 24/7 assistance for chat support?
Absolutely, Bobcares is one of the best outsourced live chat operators that provides customers with global live chat services round-the-clock. To guarantee that clients receive prompt assistance and that their problems are fixed fast via live chat channel, we have outsource live chat support agents who work in shifts.
Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.
What is the pricing structure for Bobcares outsourced live support services?
Depending on the needs of the client, Bobcares offers numerous pricing choices, such as hourly rates and monthly packages when it comes to outsource live chat support and phone support.
Start chatting with our agents or Click here to submit a request.
How can Bobcares guarantee the quality of outsourced live support services?
At Bobcares, we follow a strict hiring and training procedure. A group of seasoned engineers with the necessary training with knowledge base works with Bobcares to offer superior outsource live chat support services. To ensure rapid issue resolution, they adhere to industry best practices. We also have a strong quality control procedure in place, which entails frequent audits and reviews.
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