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Azure Cache for Redis client-side issues- How to troubleshoot

by | Feb 12, 2021

Need to troubleshoot Azure Cache for Redis client-side issues? We can help you.

Redis client issues are caused mainly by memory pressure, traffic burst, high client CPU usage, bandwidth limitation on the client-side, and larger request size or response size.

Here at Bobcares, we often get requests from our customers to fix Redis client issues as a part of our Server Management Services.

Today let’s see how our Support Engineers troubleshoot this issue.


Troubleshooting Azure Cache for Redis client-side issues

We will see how our Support Techs troubleshoot for each of the issues mentioned below:


1. Memory pressure on Redis client

It is one of the most common causes of Azure Cache for Redis client-side issues.

Memory pressure on the client machine leads to performance issues which in turn delays the processing of responses from the cache.

Due to high memory pressure the system page data into the disk which may lead to slowing down the system.

Steps to troubleshoot:

1. Monitoring memory usage to ensure that it does not exceed available memory.

2.  Monitoring the client’s Page Faults/Sec performance counter.

3. Spikes in page faults corresponding with request timeouts indicate memory pressure.


2. High memory pressure on the client can be troubleshot in the following ways:

1. Dig into the memory usage patterns to reduce memory consumption on the client.

2. Upgrade the client VM to a larger size with larger memory.


3. Traffic burst

Processing of data that is already sent by the Redis Server but not yet consumed on the client-side gets delayed when there is a traffic burst. Bursts along with poor ThreadPool settings can also lead to this.

Steps to troubleshoot:

1. Monitoring the ThreadPool statistics. For this, we can use ThreadPoolLogger.

Also, we can use TimeoutException messages from StackExchange.Redis.

The output will look like the one given below:

System.TimeoutException: Timeout performing EVAL, inst: 8, mgr: Inactive, queue: 0, qu: 0, qs: 0, qc: 0, wr: 0, wq: 0, in: 64221, ar: 0,
IOCP: (Busy=6,Free=999,Min=2,Max=1000), WORKER: (Busy=7,Free=8184,Min=2,Max=8191)

From the above output we can check the following:

1. Whether the IOCP section and the WORKER section have a Busy value that is greater than the Min value.

2. We can see how many bytes have been received at the client’s kernel socket layer but have not been read by the application.

We can configure the ThreadPool Settings to make sure that the thread pool scales up quickly under burst scenarios.


4. High client CPU usage

When there is High client CPU usage even if the cache sends the response quickly, the client may fail to process the response in a timely fashion.

We can monitor the client’s system-wide CPU usage using metrics available in the Azure portal or through performance counters on the machine.

To mitigate a client’s high CPU usage:

1.  We must Investigate what is causing CPU spikes.

2. We can upgrade the client to a larger VM size with more CPU capacity.


5. Client-side bandwidth limitation

Bandwidth may vary for each client. If the client exceeds the available bandwidth by overloading network capacity, the data will not get processed on the client-side as quickly as the server is sending it. This situation results in timeouts.

We can monitor the Bandwidth usage with any tools like BandwidthLogger.

To mitigate Client-side bandwidth limitation

1. We can reduce network bandwidth consumption

2. Increase the client VM size to one with more network capacity.


6. Large request or response Size

A large request/response can also cause timeouts.

If a request ‘A’ and ‘B’ are sent quickly to the server. The server starts sending responses ‘A’ and ‘B’ quickly. Because of data transfer times, response ‘B’ must wait behind response ‘A’ times out even though the server responded quickly.


|-------- 1 Second Timeout (A)----------|
|-Request A-|
|-------- 1 Second Timeout (B) ----------|
|-Request B-|
|- Read Response A --------|
|- Read Response B-| (**TIMEOUT**)

This request/response is a difficult one to measure.

Resolutions for large response sizes:

1. We can optimize our application for a large number of small values, rather than a few large values.

2. Increase the size of VM to get higher bandwidth capabilities

3. We can increase the number of connection object our application uses.

[Need assistance? We are happy to help you!]



To conclude, we saw how our Expert Support Engineers troubleshoot Azure Cache for Redis client for various causes.


Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.


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