Bobcares

WeSupport

Call Us! 1-800-383-5193
Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Need Help?

Emergency Response Time custom

Our experts have had an average response time of 11.06 minutes in March 2021 to fix urgent issues.

We will keep your servers stable, secure and fast at all times for one fixed price.

cPanel reported error number 1 when it ended – How to fix it

by | May 5, 2021

Stuck with the cPanel reported error number 1 when it ended? We can help you.

This error can occur in different scenarios. Let us discuss it in detail here.

As part of our Server Management Services, we assist our customers with several cPanel queries.

Today, let us the methods to fix this error.

 

cPanel reported error number 1 when it ended

Scenario 1:

Recently one of our customers came across the cPanel & WHM update failure notification:

The cPanel & WHM update process failed for the following reason:

Maintenance ended; however, it did not exit cleanly (256). The following events were logged: /scripts/check_unreliable_resolvers. Review the update logs to determine why the update failed.

Scenario 2:

In addition, we can find this error when we perform /scripts/rpmup.

Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “scripts/rpmup”. Review the update logs to determine why the update failed.
Update log preview:
…
…
[2021-04-29 06:05:38 -0400] E [/usr/local/cpanel/scripts/rpmup] The “/usr/local/cpanel/scripts/rpmup” command (process 31027) reported error number 1 when it ended.
…
[2021-04-29 06:05:38 -0400] The Administrator will be notified to review this output when this script completes
[2021-04-29 06:05:38 -0400] – Finished command `/usr/local/cpanel/scripts/rpmup` in 14.180 seconds
[2021-04-29 06:05:38 -0400] 30% complete
[2021-04-29 06:05:38 -0400] – Finished in 14.180 seconds
[2021-04-29 06:05:38 -0400] – Finished in 0.036 seconds
[2021-04-29 06:05:38 -0400] Processing:
[2021-04-29 06:05:38 -0400] Maintenance complete. [state=pre]

Scenario 3:

We have also had customer face the following error while using ”Copy an Account From Another Server With an Account Password”

Starting “TRANSFER” for “Account” “Username”.
Attempting to copy “Username” from “Source IP”.
Trying to fetch cpmove file via cPanel API!
Fetching current backups from remote server …cPanel Login Failed: 403 Forbidden Access denied
Failed to fetch cpmove file via cPanel API.
Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove SourceIP Username” command (process 2364424) reported error number 1 when it ended.

Cause

The major causes of this error include:

  1. When the script /scripts/check_unreliable_resolvers finds some, or all, of the DNS servers, are not reachable from the server.
  2. If the system’s /etc directory is assigned the immutable attribute.
  3. And, if the destination server is not able to login into the source server to fetch files.

 

Solution

Moving ahead, our Support Techs suggest three methods for the resolution.

  • Find which DNS server is unreachable

To do so, we run the following script:

/scripts/check_unreliable_resolvers

For example,

# /scripts/check_unreliable_resolvers
cPanel reported error number 1 when it ended Partial DNS resolver failure

Resolver
State
192.168.0.1
Failed
8.8.4.4
Normal
8.8.8.8
Normal

Once we find the DNS servers that are unreachable, we can temporarily disable them. To do so, we add a ‘#’ to the front of each unreachable DNS server line in /etc/resolv.conf.

For instance,

nameserver 8.8.8.8
nameserver 8.8.4.4
#nameserver 192.168.0.1

Optionally, we can use WHM >> Resolver Configuration to remove the unreachable DNS servers.

However, in case all DNS servers are failing, we can temporarily use Google’s public DNS servers 8.8.8.8 and 8.8.4.4.

  • Change the immutable attribute

In order to change the immutable attribute, we use the below command:

chattr -i /etc
  • Recheck the username, password, and IP address.

Ensure the username and password are correct. In addition, login into the WHM of the source server. Then we go to “ConfigServer Security & Firewall”. Here, we allow the IP address in csf.

[Need help with the resolution? We’d be happy to help]

 

Conclusion

In short, today we saw how our Support Techs fix this error.

PREVENT YOUR SERVER FROM CRASHING!

Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.

GET STARTED

var google_conversion_label = "owonCMyG5nEQ0aD71QM";

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

server management

Spend time on your business, not on your servers.

TALK TO US

Or click here to learn more.

GET UP TO 25% OFF

cPanel Support

Spend time on your business, not on your servers.

Managing a server is time consuming. Whether you are an expert or a newbie, that is time you could use to focus on your product or service. Leave your server management & end-user tech support to us, and use that time to focus on the growth and success of your business.

TALK TO US Or click here to learn more.
server management

Spend time on your business, not on your servers.

TALK TO US

Or click here to learn more.

GET UP TO 25% OFF

cPanel Support

Spend time on your business, not on your servers.

Managing a server is time consuming. Whether you are an expert or a newbie, that is time you could use to focus on your product or service. Leave your server management & end-user tech support to us, and use that time to focus on the growth and success of your business.

TALK TO US Or click here to learn more.

Categories:

Tags:

Privacy Preference Center

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]
PHPSESSID
WHMCSpKDlPzh2chML

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

_ga, _gat, _gid
_ga, _gat, _gid
smartlookCookie

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

IDE, test_cookie, 1P_JAR, NID, DV, NID
IDE, test_cookie
1P_JAR, NID, DV
NID
hblid

Security

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.

SID, APISID, HSID, NID, PREF
SID, APISID, HSID, NID, PREF