by Visakh S | Jul 18, 2015 | Server Administration, Technical Support
In our role as Outsourced Tech Support for web hosts, trouble-shooting and maintaining IIS web servers is something our engineers do on a regular basis. We’ve seen that, in Windows dedicated servers and VPS, users sometimes request assistance in troubleshooting...
by Visakh S | Jul 17, 2015 | Plesk, Technical Support
In Odin Plesk Windows servers, customers sometimes report their sites being unavailable with the error showing : “HTTP Error 503. The service is unavailable.” This usually happens after a major change like a migration, site restore, etc., and leads to all...
by Visakh S | Jul 15, 2015 | Plesk, Server Administration
Occasionally Odin Plesk customers report inability to send or receive emails reporting the following Outlook errors: The host ‘mail.domain.com’ could not be found. Please verify that you have entered the server name correctly. Account:...
by Visakh S | Jul 11, 2015 | Plesk
Occasionally website owners report the error “Warning: realpath() [function.realpath]: open_basedir restriction in effect. File(/path/to/file) is not within the allowed path(s)” displayed for their websites in Odin Plesk servers. It usually happens after...
by Visakh S | Jul 6, 2015 | FTP, Plesk, Server Administration
Shared, VPS and dedicated server customers using Odin Plesk sometimes report inability to use SFTP. The error reported would be “Error: Fatal: unable to initialise SFTP on server: could not connect. Error: Could not connect to server”. SFTP allows...
by Visakh S | Jul 2, 2015 | Server Administration
For businesses that use SMS for business correspondence (eg., taking orders, getting instructions from customers, etc.), it is important to sync them with the official mail address. It allows easy sharing of client instructions, and facilitate faster service...
by Visakh S | Jun 30, 2015 | MySQL, Server Management
Server crashes could leave databases in inconsistent states. While there are many tools available to repair MYISAM tables in MySQL, InnoDB repair is not always so straightforward. MySQL could refuse to start up, leaving you with in-determinate downtime. If your MySQL...
by Visakh S | Jun 23, 2015 | Server Administration, Technical Support
In our role as Outsourced Tech Support for web hosts, VPS customers hosted in OpenVZ or Virtuozzo servers often report their sites crashing with the error OOM killed process httpd. It often happens with high traffic websites or with sites hosted in starter plans....
by Visakh S | Jun 18, 2015 | Plesk
In Odin Plesk Linux servers, deleting a domain sometimes results in the error “Internal error: Unable to find service node for web service on domain with id=XX”. It may also cause inability to access certain control panel features. Plesk log file shows the...
by Visakh S | Jun 16, 2015 | MySQL, Server Administration
In VPS and dedicated servers, especially in those running high traffic websites, MySQL server sometimes fails to respond with the error [ERROR] /usr/sbin/mysqld: Incorrect key file for table ‘/tmp/#XXXXX.MYI’; try to repair it. This often leads to a...
