SolusVM helps to manage the VPS cluster with great ease and security. Though it is the most powerful VPS management system that supports OpenVZ, Linux KVM, Xen and more, it often fails due to several errors. This is where Bobcares can help.
Bobcares helps virtualized infrastructure owners maintain high service quality and deliver prompt technical support. We help you build, operate and maintain a SolusVM infrastructure, that is custom-tailored for your unique requirements.
How we help
Technical support services
When cloud instances don’t work as expected, customers look for fast, expert assistance. With Bobcares, your customers get instant access to oVirt experts over help desk and live chat, 24 hours a day, 7 days a week.
Virtual Machine crash recovery
Virtual machines can crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on stand-by 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.
Virtual Machine abuse recovery
oVirt VMs are often affected by spamming, hack attempts, brute force attacks etc. We help your customers recover from an abuse issue, and secure their virtual machines from such attacks in the future.
VM provisioning and accounts administration
Customers love fast service. Quick oVirt instance provisioning and lightning fast resource upgrades help your customers meet project deadlines. Whether your provisioning guarantee is in minutes or in hours, we make it happen.
VM backup management
The SnapShot feature in oVirt is quite handy to take VM backups. However, disk space overages, load spikes, network issues, etc., can cause backups to fail. We keep a close eye on the backup process, and check data integrity periodically, so that you get an up-to-date and 100% reliable backup at any point of time.
SolusVM system upgrade
SolusVM needs to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems well-oiled and up-to-date without affecting your customers.
VM template management
Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in SolusVM templates updated at all times so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.
SolusVM installation & configuration
Setting up an SolusVM system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with the billing system, etc. We help you build an SolusVM system from scratch that is customized to meet your unique business requirements.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
What an amazing team and company! They solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!