Website Support

On-demand expert assistance to fix issues such as PHP errors, malware infection, and more.

 Professional consultation

 Customized solution

24/7/365 coverage

GET STARTED CONTACT US

Managing a website is hard. We take care of complex website management tasks such as hack recovery, website migration, CMS upgrades, database restores, and more.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

Z

Plugin/Theme updates

$30

Backup setup/restore

$90

Fix email errors

$60

Layout/Style changes

Fix broken site

Feature addition

Don’t see your specific issue listed? Talk to an expert. If you need urgent assistance, use our Emergency Support service.

Get started in 2 steps

We start with a professional consultation. This process usually takes 1 hour, where our experts check your website, find out exactly what needs to be fixed, and lay out a solution plan. Quicker solutions are usually implemented within this initial consultation period. Have questions? Talk to our expert.

1. Choose a support plan
2. Submit support request
Describe the issue you are facing. On form submission, you'll be redirected to the payment page.

Pricing

Pay as you go

 

Ideal for server owners who need occasional maintenance assistance.

$59.99/hr

Covers all one-time maintenance tasks and setup. Buy hours and use when you need them.

GET STARTED

N

Standard support

  • Covers server administration tasks such as server upgrades, malware removal, speed optimization, etc.
  • 12 hour response.

Member access

(Monthly subscription)

 Ideal for site owners with monthly maintenance tasks. 

$49.99/hr

With 3 hours per month subscription.

BUY NOW

N

Standard support

  • Covers site administration tasks such as CMS upgrades, malware scanning, speed optimization, etc.
  • 12 hour response.
  • Additional hours at $49.99/hr.
N

3 hours per month

Every month, you’ll accrue 3 hours of support. Unused hours can be used any time within 12 months.

N

24/7 coverage

Our experts are on stand-by round the clock. All you need to do is send us a mail.

N

Zero setup time

We’ll have your server details on file, and our team will be aware of how your server is configured. So, no time is wasted setting up access, inspecting settings or paying bills.

N

Built for maintenance

Great for covering regular website/server management activities.

Maintenance tasks

  • Server or CMS upgrades
  • Performance audit & tuning
  • Backup audit & error fixing
  • Security audit & hardening
  • Anti-virus updates & scanning
  • Firewall audit and tuning
  • Scan & reclaim disk space
N

Priority support

Our experts respond within 30 mins for emergency issues. Members get Priority support at $59.99/hr. That’s a 14% off from our normal rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Member access

(Annual subscription)

Buy hours in bulk and save. Use any time you want within 1 year.

$29.99/hr

With 3 hours per month paid annually.

BUY NOW

N

Standard support

  • Covers site administration tasks such as backup audits, migration, security hardening, etc.
  • 12 hour response.
  • Additional hours at $29.99/hr.
N

36 hours available all year

Use it all at once for one-off major tasks or split it over the year for periodic server issues.

N

24/7 coverage

We’re online 24/7. Just send us a mail, and we’ll get on your case right away.

N

Zero setup time

When you need help, you only need to contact us. Since we’ll be familiar with your server and hours are pre-paid, no time is spent in granting access, checking settings or paying bills.

N

All-purpose support plan

Useful for routine website/server maintenance or major one-time complex tasks.

 

Maintenance tasks

  • System updates & patching
  • Application updates
  • Anti-virus update & scanning
  • Web/DB performance tuning
  • Backup audit & error fixing
  • Security audit & hardening
  • Firewall audit & tuning

 

One time tasks

 

  • Website/server migration
  • Web/DB/Mail error fixing
  • Backup restores
  • Application installations
  • Service re-configuration
N

Priority support

Our experts respond within 30 mins for emergency issues. Members get Priority support at $49.99/hr. That’s a 28% off from our normal rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Emergency tasks such as hack recovery, spam mitigation, and more are covered under our Emergency Server Support plan, where experts attend your request within 1 hour.

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started small in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top server management company for web hosts for the past 15+ years. Over 250+ customers entrust their 47,000+ servers with us to keep it fast and secure.

Frequently asked questions

What's a work estimate? How does it work?

Many issues such as server config errors or firewall issues gets resolved in 1 hour. But some others, like database errors or malware cleaning needs estensive work, and could take more than 1 hour.

The initial consultation convers 1 hour of server administration, but if the resolution takes more than 1 hour, we will provide a plan to move forward and we will keep you updated about the progress of the work continuously.

Work done after the first hour is billed in the increments of 30 minutes in a pay-as-you-go manner. After completion of the work, work will be billed based on time spent for the complete work.

If you need more details, please contact us.

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.