Website Support

On-demand expert assistance to fix issues such as PHP errors, malware infection, and more.

 Professional consultation

 Customized solution

24/7/365 coverage

GET STARTED CONTACT US

Home » Software Development Services » Website Support

Managing a website is hard. We take care of complex website management tasks such as hack recovery, website migration, CMS upgrades, database restores, and more.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

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Plugin/Theme updates

$30

Backup setup/restore

$90

Fix email errors

$60

Layout/Style changes

Fix broken site

Feature addition

Don’t see your specific issue listed? Talk to an expert. If you need urgent assistance, use our Emergency Support service.

Get started in 2 steps

We start with a professional consultation. This process usually takes 1 hour, where our experts check your website, find out exactly what needs to be fixed, and lay out a solution plan. Quicker solutions are usually implemented within this initial consultation period. Have questions? Talk to our expert.

1. Choose a support plan
2. Submit support request
Describe the issue you are facing. On form submission, you'll be redirected to the payment page.

Pricing

Member access

Sign up once. Get instant access to experts familiar with your server 24/7. ZERO consultation fee and 66.7% discount on admin hours.

$89.99/month

($120 $0 consultation fee)

You get 3 hours per month. Billed annually.

BUY NOW

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Standard support

  • Covers site administration tasks such as backup audits, migration, security hardening, etc.
  • 12 hour response.
  • Additional hours at $29.99/hr.
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36 hours available all year

Use it all at once for one-off major tasks or split it over the year for periodic server issues.

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24/7 coverage

We’re online 24/7. Just send us a mail, and we’ll get on your case right away.

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Zero setup time

When you need help, you only need to contact us. Since we’ll be familiar with your server and hours are pre-paid, no time is spent in granting access, checking settings or paying bills.

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All-purpose support plan

Useful for routine website/server maintenance or major one-time complex tasks.

Maintenance tasks

  • System updates & patching
  • Application updates
  • Anti-virus update & scanning
  • Web/DB performance tuning
  • Backup audit & error fixing
  • Security audit & hardening
  • Firewall audit & tuning

One time tasks

  • Website/server migration
  • Web/DB/Mail error fixing
  • Backup restores
  • Application installations
  • Service re-configuration
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Priority support

Our experts respond within 30 mins for emergency issues. Members get Priority support at $49.99/hr. That’s a 55% off from our normal rate. Some common issues we resolve in Priority support are:

  • Block ongoing spamming
  • Fix high server load
  • Restore corrupted database
  • Fix server/VPS boot errors
  • Recover hacked server/website
  • De-list blacklisted IP
  • Web/DB/Mail error fixing

Pay as you go

Get one time assistance at our website server administration pricing.

$89.99/hour

(+ $120 for the first hour of consultation)

GET STARTED

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Standard support

  • Covers server administration tasks such as server upgrades, malware removal, speed optimization, etc.
  • 12 hour response.

Emergency tasks such as hack recovery, spam mitigation, and more are covered under our Emergency Server Support plan, where experts attend your request within 1 hour.

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization