Website Support

On-demand expert assistance to fix issues such as PHP errors, malware infection, and more.

 Professional consultation

 Customized solution

24/7/365 coverage

GET STARTED CONTACT US

Managing a website is hard. We take care of complex website management tasks such as hack recovery, website migration, CMS upgrades, database restores, and more.

How we help

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

Z

Plugin/Theme updates

$30

Backup setup/restore

$90

Fix email errors

$60

Layout/Style changes

Fix broken site

Feature addition

Don’t see your specific issue listed? Talk to an expert. If you need urgent assistance, use our Emergency Support service.

Get started

We start with a professional consultation. This process usually takes 1 hour, where our experts check your website, find out exactly what needs to be fixed, and lay out a solution plan. Quicker solutions are usually implemented within this initial consultation period. Have questions? Talk to our expert.

Choose a support plan

Pricing

Pay as you go

Covers all one-time maintenance tasks & setup. Buy hours and use when you need them.

$44.99/hr

GET STARTED

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Standard support

  • Maintenance tasks such as Application install, migration, website hardening, optimization or more.
  • 12 hour response

Members access

Get expert help at Members only discounted hourly rates.

$29.99/hr

With $99.99/mo membership. 3 hours included per month.

BUY NOW

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Standard support

  • Maintenance tasks such as Application install, migration, website hardening, optimization or more.
  • 12 hours response
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36 hours included per year

Every month, you’ll accrue 3 hours for use in Standard or Emergency support incidents, for a total of 36 hours per year. Additional standard hours are at $29.99/hr. Additional emergency hours are at $59.99/hr.

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Roll over unused hours

Unused hours can be accrued and used when needed within one year.

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Member pricing

These are approximate rates based on member pricing. Rates can differ based on complexity of server configuration.

  • Application setup – $99.98 $59.98
  • WordPress update – $49.99 $29.99
  • Server hardening – $149.97 $89.97
  • Server speed optimization – $149.97 $89.97

Emergency tasks such as hack recovery, spam mitigation, and more are covered under our Emergency Support plan, where experts attend your request within 1 hour.

Not sure what help you need?

Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.

Supported technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

What our customers say about us

Very good knowledge of Linux/System Admin

Bobcares services are Great, Friendly, Supportive, 24×7 Available. All Tech People are great & friendly too with very good knowledge of Linux/System Admin. Amar is very nice guy, and always ready to listen his clients requirements & suggestions.

Hemant Kumar

Dinsol

Great partner for remote-hands work

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Co-Founder, Stop The Hacker

Bobcares solves issues within minutes

I have never been more impressed with a company than I have with Bobcares. Their techs are amazing. They get to the bottom of issues extremely fast, usually within minutes of submitting a ticket. I would TOTALLY recommend Bobcares to anyone.

Thomas Stempien

Agribusiness Publications

Why Bobcares

We know web hosting

Our team supports hundreds of web hosting companies like yours, with the support tailored to match their unique needs.

We champion small business

Bobcares started small in 1999 as a small business, and we built our foundation by helping online SMB businesses make their mark. We value entrepreneurship, and empower companies to grow.

We are trusted

We’ve been consistently rated the top server management company for web hosts for the past 15+ years. Over 250+ customers entrust their 47,000+ servers with us to keep it fast and secure.

Frequently asked questions

What's a work estimate? How does it work?

Many issues such as server config errors or firewall issues gets resolved in 1 hour. But some others, like database errors or malware cleaning needs estensive work, and could take more than 1 hour.

The initial consultation convers 1 hour of server administration, but if the resolution takes more than 1 hour, we will provide a plan to move forward and we will keep you updated about the progress of the work continuously.

Work done after the first hour is billed in the increments of 30 minutes in a pay-as-you-go manner. After completion of the work, work will be billed based on time spent for the complete work.

If you need more details, please contact us.

Can investigation and fixes be clubbed?
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of one hour. But you may club multiple tasks together.
What happens if I have hours left over?
You get credits for hours remaining. You may use them anytime within 1 year.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.