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KPIs to Measure Outsourced Support Team Performance
Although customer support outsourcing offers a lot of advantages, it depends on the support team’s performance. Bringing in reliable third parties like Bobcares ensures that the end-user team’s support is on point. Additionally, it strengthens customer relationships....
Outsource Tech Support: Top perks
Outsource tech support and learn about the several advantages it offers over the traditional system of hiring in-house staff. Businesses can focus on core aspects of their operations while the outsourced experts handle customer support efficiently. Let's take a quick...
Add Addon Domain DirectAdmin: How to?
Let us take a closer look at Add addon domain on the DirectAdmin and how to set it up. At Bobcares our DirectAdmin support services can you a detailed guide on how to complete the process from the DirectAdmin control panel in a few simple steps. Addon Domain...
DigitalOcean Load Balancer Health Check | What is it?
DigitalOcean Load Balancer Health Check ensures the better performance of the Droplets. Bobcares responds to all queries, no matter how big or small, as part of our DigitalOcean Managed Services. DigitalOcean Load Balancer Health Check A health check is a scheduled...
MariaDB ODBC Driver | What All We Need To Know?
MariaDB ODBC Driver helps to connect databases from object-oriented and object-based programming languages. At Bobcares, with our Server Management Service, we can handle your MariaDB issues. MariaDB ODBC Driver MariaDB ODBC Driver is a database driver that uses the...
DigitalOcean Load Balancer WebSocket | All About
DigitalOcean Load Balancer WebSocket can be used with or without backend keepalive enabled. Messages will transfer back and forth through the WebSocket tunnel once the load balancer converts an HTTP connection to the WebSocket connection. Bobcares, as a part of our...
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Common Mistakes made by outsourced End-user support Agents
Did you know outsourced end-user support ensures top-quality and efficient customer service to existing & potential customers? Furthermore, with more customers preferring Live chat to seek additional support or answers to their queries, Live chat mistakes can cost...
Top skills to look for in Outsourced Live Chat Agents
Outsourcing Live Chat offers access to a reliable team well-versed in handling customer service. It leaves end-user support to the experts in the field, resulting in a better focus on the core of the business. To win over potential customers and encourage customers to...
Godaddy manual WordPress Migration | Step’s Revealed
If you are wondering how to manually migrate WordPress from Godaddy, you are in the right place. All queries, big or small, are answered by Bobcares as part of our WordPress Support Service. GoDaddy manual WordPress migration An FTP client like FileZilla and the...
AWS OpsWorks Stacks | All About
7 step Guide to Outsourcing Tech Support
Tech support outsourcing helps businesses shape their business. The recent global pandemic pushed several companies to take the digital route with customers preferring online services. This challenge was handled by bringing in experienced tech support to handle...
Vultr cPanel | Basic Setup
Vultr cPanel can now be easily launched with a single click. At Bobcares, we offer solutions to queries like these as a part of our cPanel & WHM Support Services. Basic Setup of Vultr cPanel We have everything we need for the application to start, and we can have...
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