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Top 5 reasons why 24/7 expert server monitoring is important for security and uptime

Top 5 reasons why 24/7 expert server monitoring is important for security and uptime

People love fast websites, and so does Google. It’s then no surprise that the top spots in Google search results are occupied by fast websites with high uptime.

It’s a popular belief that using a monitoring tool is a good hedge against preventing or recovering from a downtime. In reality, by the time an alert is received, and help called for, a website would have gone down.

In our role as Outsourced Tech Support for web hosts, we protect a website or a server from performance and security issues with the help of 24/7 expert server monitoring. Here are the top 5 reasons why monitoring is crucial:

1. Preventing outages

An expert who’s familiar with your server settings will be able to troubleshoot an issue many times faster than someone who’s not.

And when there’s server trouble, the chances of avoiding a server downtime is directly dependent on how fast it can be fixed.

That is why it is very important to get a 24/7 team of experts FAMILIAR with your servers to prevent server outages.

At Bobcares, we go one step further. We do not just rescue a server. We find out what caused the issue in the first place, and implement a fix such that similar issues never recur in the future.

Reduction in server incidents since Bobcares took over

Reduction in number of server incidents since Bobcares started support


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2. Avoiding false positives

The main drawback of an automated monitoring tool is that it may produce many false positives. For instance, a server unresponsive to ‘ping’ need not always mean its down.

Blindly relying on the monitoring alerts is not advisable. The authenticity of a server down alert should be verified to avoid unnecessary reboot and further downtime.

At Bobcares, our expert team cross checks the server as soon as they get an alert. If false positives are noted, further tweaking of the monitoring system is done to reduce overhead.

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Do you spend all day answering technical support queries?

Wish you had more time to focus on your business? Let us help you.

We free up your time by taking care of your customers and servers. Our engineers monitor your servers 24/7, and support your customers over help desk, live chat and phone.


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