by Visakh S | Apr 7, 2018 | Server Administration
Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible. A common issue reported by some of these web hosts is...
by Visakh S | Apr 5, 2018 | Technical Support
Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits. Over the past 10 years we’ve seen several WHMCS...
by Reeshma Mathews | Apr 3, 2018 | cPanel
Mail servers have an SMTP authentication feature enabled in them, to validate users who try to send mails through that server. The ‘SMTP AUTH’ error usually happens when users try to send mails without properly authenticating their mail account in email...
by Reeshma Mathews | Apr 2, 2018 | Nginx, Server Management
SSL certificates are costly. Or, used to be. Now, website owners have a free, totally reliable option to setup HTTPS for their websites : Let’s Encrypt Let’s Encrypt is a Certificate Authority that provides valid SSL certificates for free. The downside is...
by Visakh S | Mar 31, 2018 | Server Management
Owning a server is much like owning a car. You don’t have to be an automobile engineer to ride around in a car. It’ll take you places. You just need to fill in gas, check air pressure, and occasionally get it serviced. In the same way, you don’t have...
by Reeshma Mathews | Mar 30, 2018 | Technical Support
Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean? Customer delight is not about making them say a...
by Reeshma Mathews | Mar 28, 2018 | Technical Support
A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd? Maintaining 24/7 hosting support can be costly, AND it can be a...
by Visakh S | Mar 27, 2018 | Server Management
As an Server Administration Service provider, we often get support requests from Prestashop owners. A common error we’ve seen is the “Prestashop white screen” or the “Prestashop blank page”. There are many reasons for this error to...
by Reeshma Mathews | Mar 26, 2018 | Server Management
Getting listed in a spam blacklist is a dreadful experience for server owners. Users end up facing email delivery failures and bounces, which can take your business reputation for a toss. As a security measure, mail from blacklisted IPs are rejected by most mail...
by Reeshma Mathews | Mar 24, 2018 | Server Management
In our role as Server administration specialists for server owners, website errors are a commonly encountered issue that we resolve for them. ‘503 service unavailable error’ is one such website error. Recently, we were contacted by a Docker hosting...
