by Manu Menon | Nov 20, 2022 | Latest, Outsourced Support
Customer Feedback is Important for Customer Support. Through this article let us look at how important is customer feedback and its metrics. This will give you an idea of the importance of customer support in customer feedback. Customer Feedback is Important for...
by Manu Menon | Nov 4, 2022 | Latest, Technical Support
Looking for new ways to improve your Cx trends? Through this article, we will go through the new CX trends. We will also see how outsourcing can help you to achieve maximum customer happiness. We will also analyze the advantages of outsourcing your customer related...
by Nikhath K | Oct 30, 2022 | Latest, Outsourced Support
Welcome to the world of KPIs used in the outsourcing industry. This article offers you a closer look at the CSAT KPI. Customer Satisfaction or CSAT is one of the most used KPIs by businesses across the globe to monitor customer satisfaction. Continue reading to find...
by Nikhath K | Oct 22, 2022 | Latest, Outsourced Support
Are you new to the world of key performance indicators used in the outsourcing industry? This article offers you an in-depth look at the NPS KPI. Net Promoter Score Time or NPS is a key metric used by businesses across the globe to monitor customer satisfaction and...
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