Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.
But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.
For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)
554 5.4.0‘ is a email bounce error that is usually seen after a server migration or a mail server reconfiguration.
Here at Bobcares.com, we help hosting providers (web hosts, VPS hosts, etc.) resolve such errors as part of our Outsourced Tech Support services.
A typical email bounce looks like this:
host xxx.xxx.xxx.xxx[yyy.yyy.yyy.yyy] said: 554 5.4.0 id=03742-03-6 - Rejected by next-hop MTA on relaying, from MTA(smtp:[zzz.zzz.zzz.zzzz]:31142): 554 5.4.0 Error: too many hops (in reply to end of DATA command)
Bobcares.com provides Outsourced Hosting Support to Web hosts, VPS hosts and other hosting providers.
As part of our services, we resolve tech support issues posted by hosting users. In these support issues, a common category email error we see is:
Server Response: 450 4.x.x <firstname.lastname@example.org>: Reason for the error
Every business comes to a point when it must hire extra staff to support its growth.
Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.
24/7 support is pretty much a minimum requirement in web hosting and allied industries.
Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.
But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.
A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?
Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.
But this often creates more problems that it solves.
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality.
When you choose a superior quality web hosting technical support for handling your support calls, you are indirectly investing in growing your business by creating delighted customers. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support.
Today, we’ll take a look at what is L2 support, and what you should look for when hiring an L2 support team. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers come to us asking for Tier 1 or Level 1 or L1 hosting support, but the definition of “L1 support” varies from person to person.
Today, we’ll look at what L1 support is, and what you should look for when hiring a support team. (more…)