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Website administration


“502 connection failed” and other 502 errors explained – and resolved

Web servers show 502 errors when they are unable to display a requested page – due to network error, security restrictions, and so on.

502 Connection failed is one such error reported by Fiddler, a web app debugging tool.

It means that Fiddler’s request for a web page was blocked (or request delayed) by the site’s web server or firewall or load balancer, causing the request to timeout.

There could be other reasons also for this issue.

Here at Bobcares, we help website owners resolve server errors as part of our Outsourced Technical Support services.

Today we’ll go through the top causes for 502 class errors, and how to fix them.

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Prestashop Bad configuration file – Causes and Fixes

For website owners, using a custom theme enhances the overall look, feel and style of their websites.

Usually, theme installs go pretty well. Sometimes, it can result in errors.

One of the common errors that we see as a part of our Outsourced Tech Support for web hosting providers is  “Bad or missing configuration file”.

Today, let’s take a look at the top 2 reasons for this error and how we can fix it. (more…)

How to fix “406 not acceptable” WordPress error

WordPress is the most popular website platform (32% of the internet on the last count), precisely because it is easy to manage.

But at times, due to certain web server restrictions, an attempt to update the site can result in the “406 Not acceptable error”.

And when website owners do not have a clue on why this error happens, they hit the panic button. (more…)

How to fix WordPress permalinks – Top 5 causes and solutions

WordPress is a great way to build websites.

But as the app is database driven, the default URL structure is a long string of id numbers like: example.com/post.php?id=91824, which is not user-friendly.

To make links look pretty and SEO friendly, WordPress has a built-in feature called Permalinks.

When the URL structure is changed, WordPress updates a file called .htaccess and changes site settings. Usually this works well, but sometimes this fail. (more…)

How to clear cache in Prestashop manually & from backoffice

“None of my store changes are visible! What’s wrong? Is it Prestashop cache?”

We see support requests like this everyday as part of our Outsourced Tech Support for web hosting providers.

Prestashop store owners would make a change to the code or change the theme, but the site would still show the old content or layout.

What’s going wrong? (more…)

Tired of Drupal admin access denied error? Here’s how to fix it

For as long as Drupal has existed, users have seen this error one time or the other:

Access denied

You are not authorized to access this page.

It might have appeared after a site migration, a server update or for no reason at all.

Drupal admins won’t be able to login to the admin panel, and no amount of cache clearing, or browser restarts would solve the issue.

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7 reasons for Laravel “something went wrong” error, and how to fix them

During a new App setup, app migration or update, Laravel might show the error : “Whoops, looks like something went wrong.

Errors can be frustrating, but what makes it even more frustrating is when it is cryptic like this:

Laravel something went wrong (more…)

Prestashop Error 500 – Top 7 reasons, and how to fix them

“500 Internal Server Error” or plain “Internal Server Error” is common in Prestashop installations.

As a Server Administration Service provider, we’ve seen a wide range of reasons for this error in Nginx servers, Apache, IIS, LiteSpeed and more.

It can range from Memory limits and File permission issues to obscrure Deadlock errors and Cache issues. (more…)

5 questions to ask your server monitoring service provider

5 questions to ask your server monitoring service provider

Imagine that you are in the midst of an Ad-campaign and is dependent too much on e-mails. What if your mail server suddenly goes down and it majorly affects your business? Obviously, you’d be frustrated.

Server uptime is therefore, always the utmost priority in web hosting services. A single prolonged server downtime is sufficient to throw you out of your business. To stay competitive in business, you’ve to ensure 99.99% uptime to your customers.

A 99.99% uptime means a total of not more than 54.84 minutes of downtime in a year. As anything from a network issue to a bad hard drive can lead to a downtime, having an effective server monitoring service is vital to ensure this uptime. (more…)