DigitalOcean Managed Service

Forget about app errors, server updates & security incidents. Spend your time building great apps. We’ll take care of your Droplets.

Pricing

FAQ

Why Bobcares

How We Help

Customer Reviews

Pricing

*Limitless Droplet Support does not put a limit on the number of VMs supported. You will have 24/7 access to server experts for proactive and on-demand server administration activities, as long as it falls within the 36 hours/year (Annual billing plan) or 3 hours/month (Monthly billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $49.99/hour for Monthly billing customers.

F.A.Q.

Frequently asked questions

My SSL / web server is broken. Can you help?
I have a development team. Can you work with them?

Yes. DevOps are an important part of our service offering. We can work with your developers for code pipeline management, release management, service scaling, and more.

I use Docker/Django/... . Are you familiar with that?

Yes, chances are we already support servers running your technology. Bobcares manages over 52,000 servers of more than 200 web service companies world wide. We help businesses transition to new technologies and platforms as they emerge.

If you need to talk to our solutions specialist, click here to leave a message.

Can you fix my application errors?

Yes. We support a wide range of platforms that include PHP, Python, JS, Ruby, and their associated frameworks. Our DO experts are all proficient in programming and debugging. So, no matter what issue you face, we’ll resolve it for you.

Can you maintain my servers? Updates, backups, etc.?

Yes. We take care of the whole array of DO server maintenance operations that include server updates, backup management, security audits, performance tuning, and more.

Click here to request a custom quote.

Or

Click here to see our server management plans.

My IP is blacklisted / My site is infected. Help me.

Definitely.

Click here to submit an emergency support request. We’ll get back to you within 30 minutes.

My servers are slow / under high load. Can you fix it?

Sure.

Click here to submit a support request. We’ll get back to you within 30 minutes.

Can you help me migrate / consolidate my servers to DO?

Definitely.

We have extensive experience in managing large networks. We’ll migrate your apps and services with minimal downtime and zero data loss.

Click here to talk to our solutions expert.

Will you support my customers? They have technical questions.

Definitely.

End-customer technical support is a part of Bobcares portfolio. Click here to leave a message about our requirements, and our solutions specialist will get back to you as soon as possible.

Can I call you? It's easier for me.
We’d love to talk to you. Click here to leave your number and a convenient time to call. Our DO expert will give you a call.
I need to setup High Availability. Can you help?

Yes. We can setup fail-over systems or load balancing clusters for your application or database servers.

Just leave a message, and our HA expert will get in touch with you.

I don't see a service I need. Can you give me a custom plan?
Of course. Click here to let us know what you need, and we’ll get back to you with a custom plan.

How we help

How DigitalOcean customers use our service

Quick on-demand support

Fast support to fix business critical functions. Eg. Site update failures.

Emergency assistance

Lightning fast support for security or uptime issues. Eg. IP blacklisting.

Alert monitoring

Get experts to quickly fix server issues as and when they happen.

Server updates / patching

Apply security and software updates as soon as they are available.

Tier 3 support

Reach an experienced admin 24/7 for those tough issues that’s hard to fix.

Server audits & tuning

Periodically audit the server for performance bottlenecks & fix them.

Backup monitoring & audits

Make sure the server’s backup is up to date and reliable.

Infrastructure design

Get expert advice on complex infrastructure design. Eg. High Availability

Server/App migration

Professional help to migrate apps with minimal downtime & zero data loss.

* Services that are not part of our standard plan features will be covered through additional hours.

24/7 Monitoring and Emergency Rescue

We are the safety net for your servers

24/7 alert monitoring

A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.

Emergency rescue

If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.

Preventive patching

Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.

QUICK on-demand support

We’ll Respond Within 60 Mins

If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:

You send a quick mail summarizing what help you need

Our experts will start working on the ticket within 60 minutes

Support hours will be taken from your account credit

Bobcares services are rated highly

Trustpilot Logo
Rated 4.7 / 5 based on 375 reviews.
Google Logo
Rated 4.6 / 5 based on 98 reviews.

Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.

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