Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Operating Systems Support

In-depth troubleshooting, custom solutions and full spectrum server management.

Bobcares routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few operating systems we administer on a day-to-day basis.

Supported operating systems

CentOS / Fedora / RHEL

Red Hat Enterprise Linux and its open source version CentOS is derived from the Fedora project, and is built for business critical applications such as e-commerce, telecommunications, etc.

Read about Bobcares Linux support

Microsoft Windows

The Windows Server series of products that include the editions 2008, 2008 R2, 2012, 2012 R2, 2016 and 2019 are business class server operating systems based on Windows NT technology.

Read about Bobcares Windows support

CloudLinux

CloudLinux is a RHEL based GNU/Linux operating system that’s built for shared hosting providers. It uses a customized OpenVZ kernel that protects each account from resource/security abuses.

Ubuntu

Ubuntu is a Debian-based GNU/Linux operating system developed by Canonical Ltd., and its server variant is used widely in business critical applications such as cloud hosting, e-commerce, etc.

Read about Bobcares Linux support

SUSE / OpenSUSE

SUSE Linux Enterprise Server and its open source variant OpenSUSE is a GNU/Linux operating system targeted at large organizations for physical, virtual and cloud workloads.

Read about Bobcares Linux support

Debian

Debian is a GNU/Linux operating system mostly popular as a desktop OS, but is also used widely in web hosting, VPS hosting, and cloud hosting applications.

Read about Bobcares Linux support

CoreOS

CoreOS is a lightweight operating system based on Linux kernel and is designed to support server clusters. It provides automation, ease of applications deployment, security and scalability.

How we help

We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:

IIS web server support

Everyone loves a fast, highly available website. But issues like application pool errors, user permissions, network permissions, etc. can cause websites to go down. We monitor your web services 24/7, promptly fix service failures, and help your customers recover from website errors.

Control panel support

Control panels offer an easy way to manage websites, but some advanced features such as scheduled tasks, SSL management, etc. can at times get complicated. Our cPanel, Plesk and WebsitePanel experts help your customers quickly resolve account management issues.

Mail server support

A fast and spam free email service is key in ensuring business productivity. We help your customers troubleshoot email configuration/delivery issues, and keep your email servers (such as Postfix, Exim and Exchange) running smoothly.

Database support

Every modern website stores its site data in a database. A database error in a shared server can cause downtime for hundreds of websites hosted in it. Our MSSQL and MySQL experts are at hand 24/7, and help your customers quickly recover from database errors.

Backup management

Backups are your safety net. Through data recovery tests, backup process fault monitoring, and continual improvement of backup systems, we ensure that you always have a reliable system and data backup to restore at a moment’s notice.

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Server security

Security of a server can be guaranteed only through multi-layered security, reinforcing the defenses through frequent testing, and constant updates. Given below are a few of the common security administration procedures.

24/7 emergency administration

Today’s resource hungry applications not only need services to be available, but also be highly responsive. With 24/7 monitoring and emergency administration, we ensure your servers meet the performance standards.

Infrastructure setup

We aid in decision making and successful deployment of new systems by evaluating benefits of different hardware technology, far sighted capacity planning, and seamlessly integrating servers into the current infrastructure.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

Unrivaled Expertise and Collective Experience Of Over 250 Engineers

Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.

Customer Testimonials

What an amazing team and company! The solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!

Rick Hope

Managing Director, Statuo

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, GH1 Hosting

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Founder, Stop The Hacker

Got Questions?

We’ll be happy to answer. A server specialist will get back to you within 12 hours.