24/7 Customer Support
Our tech support team is available round-the-clock for prompt assistance. We provide the right level of customer service that will help web host to build trust with customers. Which means more business, more sales, and more profit.
Virtualmin clustering can be a bit tricky. Permission errors are common while setting up master and slave DNS with Bind. Our support team can troubleshoot clustering issues and setup a fault-free master slave DNS.
Proactive Server Monitoring
Your services can become inaccessible due to high load, web server errors, disk errors, and more. We will monitor your server 24/7 and quickly restore failed or unresponsive services. If the server is unreachable, we will contact your DC and reboot your server.
Backup runs can fail due to network or disk errors. Our Virtualmin experts can help your customers resolve failures in backing up to Dropbox, Amazon S3, Rackspace or other locations. We will fix the backup settings so that the archives will be available and reliable.
Server software always needs to up to date. Checking and updating kernel on a regular basis based on an OS distribution is sometimes time-consuming. We can do it for you along with pre-upgrade compatibility check to prevent breaking your Virtualmin server.
Database optimization is important to increase performance with minimal usage of resources but upgrading and changing settings may break or corrupt data. We will tune your databases and upgrade to latest versions without breaking or corrupting the data.
We will setup several layers of security your servers. Some common software include Login Failure Daemon to prevent brute-force attacks, LMD (Linux Malware Detect) scanner to block malware, and CSF to block connections from blacklisted IPs.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
100% white labeled
Email & Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
Unrivaled Expertise and Collective Experience Of Over 250 Engineers
Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.
One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.
What an amazing team and company! The solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!